Solutions Analyst

Information & Innovation Services (IIS):
The mission of IIS is two-fold: (1) to provide objective information and analysis on the development of the region for use in the area planning and economic development activities, and (2) to support the information service needs of NCTCOG.

Join our team! The IIS team believes in always doing the right thing and treating people with respect. Work in a place where your team values you.

• Act as a consultant and business analyst to help customers find solutions for their business needs. Work with customers to identify their business needs, document functional requirements, and implement solutions using applicable system(s).
• Perform basic system administration tasks such as performing application configuration, user management, and changes which may require coordinating with 3rd party vendor(s) to perform necessary work and incident resolution as part of technical support role.
• Serve as a primary or secondary support contact to respond to help desk tickets for assigned systems; troubleshoot incidents and coordinate with vendors for resolution.
• Assist with the design, development, documentation, testing, and support customized business solutions for the Agency.
• Provide technical, analytical support, and expertise to continue the use and enhancement of fully operational SharePoint sites.
• Provide support and training to end-users in the use and maintenance of their business solutions. This can include creating training materials and documentation that explains the functionality of the system and how to use it.
• Facilitate meetings with customer stakeholders and business partners.
• Perform basic project management activities (define scope, requirements, project plan…) related to the delivery of solutions.
• Works closely with team members to ensure knowledge sharing and effective solution development.
• Experience analyzing business processes and developing solutions using SharePoint Online, Dynamics 365, Laserfiche, or Smartsheet.
• Working knowledge of developing automated workflows (using Power Automate or Smartsheet).
• Experience working with end-users in developing, maintaining, and updating the content of SharePoint sites.
• Working knowledge of the Microsoft Power Platform / Dynamics 365 with a strong interest in learning more.
• Technical knowledge of Power Shell, JavaScript, and/or other scripting languages.
• Experience in the analysis of IT and business issues.
• Excellent problem-solving skills.
• Excellent interpersonal and customer focus skills.
• Strong written and verbal communication skills.
• Ability to work independently or in a team environment.

• Functional knowledge of or experience using SharePoint Online or Dynamics 365.
• Functional knowledge of or experience using Laserfiche.
• Functional knowledge of or experience using Smartsheet.
• Functional knowledge of and experience using Office 365 components.
• Functional knowledge of or experience with database management systems.
• Ability to train end-users on how to use Office 365, Dynamics 365, Laserfiche, or Smartsheet products.
• Ability to adopt rapid solution development techniques to quickly address customer needs.
• Exhibited ability to use initiative and creativity to quickly develop solutions to address customers stated business problems.
• Ability to evaluate business needs and identify solutions.
• Ability to develop and execute a change management plan.

• Associate's degree in a technology-related field. Candidates who do not meet the Education requirement may be considered if they have 4 total years of relevant work experience.
• 1–3 years of related work experience.
• 2+ years of technical experience delivering solutions with or administering MS Power Platform / Dynamics 365 / SharePoint / Laserfiche

$68,115.00 - $ - depends on qualifications, skills, & experience

• Health - We provide an outstanding package of health and life benefits for employees, with coverage available for their families. We offer medical, dental, and vision coverage, as well as basic and optional life, long term disability, and flexible spending accounts. Our Full-Time employee…