Desktop Support Engineer

Overview

We are seeking a highly skilled and experienced Desktop Support Engineer to join our dynamic IT team. This role is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, a deep understanding of desktop systems and applications, and the ability to work effectively under pressure.

• Provide first and second-level support to users for desktop and laptop hardware, software, and peripheral issues.
• Install, configure, and maintain Windows and Mac OS environments, along with applications such as Microsoft 365, and antivirus tools.
• Troubleshoot and resolve hardware and software issues in a timely manner, either remotely or on-site.
• Manage user accounts, permissions, and access rights in Active Directory and other directory services.
• Assist with onboarding/offboarding of employees, including hardware provisioning and account setup.
• Perform routine maintenance, updates, and patches on devices to ensure system integrity and security.
• Collaborate with other IT team members to support network infrastructure.
• Maintain accurate documentation of issues, solutions, and standard operating procedures.
• Other projects and responsibilities as assigned.

This position is fully onsite in an office environment and may require minimal travel. The business runs 24x7 and may require some after hours and/or weekend support from time to time.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• High school diploma or equivalent required. Associate or bachelor’s degree preferred.
• Must have 2+ years of experience in a desktop support or technical support role.
• Must have strong customer service skillset.
• Strong problem solving skills required.
• Excellent communication skills required.
• Must be willing to work flexible hours based on business needs.
• Microsoft Active Directory (Azure Active Directory)
• Cisco / Meraki core and edge switch platforms, wireless networks
• Microsoft / Office 365 (Exchange, SharePoint, One Drive, MS Teams)
• Zoom VoIP Communications Platform
• Apple OS X, iOS
• Storage network experience
• Certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.