Helpdesk Specialist Security Clearance

Position: Helpdesk Specialist with Security Clearance
My client is seeking a qualified, creative, and customer-focused technical representative to provide 7/24/365 systems administrator and deskside technical support at our customer sites with HQ located in Rockville, MD and Mount Weather located in Arlington, TX as a Tier 2 Deskside/System Technician. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.

In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients.

Responsibilities:
• Serve as a primary on-site point of contact for Tier 2 deskside support, including break/fix for laptops, desktops, thin clients, and mobile devices
• Deploy, configure, and support Windows 10/11 devices (primarily Dell), including user orientation
• Support IT operations during DR/COOP exercises (practice, mock, and live)
• Perform system maintenance (patching, upgrades, backups, recovery) and weekly review of critical updates
• Use Service Now for ticket management, documentation, CMDB updates, and meeting SLA/time-to-resolve standards
• Coordinate with Tier 3 teams for escalations, upgrades, and changes
• Provide after-hours/on-call support as needed for production systems
• Manage asset control, procurement, deployment, and disposal of IT equipment
• Perform physical setup and movement of hardware (heavy lifting required)