Software Engineer lll

About the Role

The Software Development Engineer III (SDE III) is responsible for the reliability, stability, and operational health of production systems supporting customer correspondence platforms. This role requires broad technical expertise and the ability to quickly learn and apply new technologies to diagnose and resolve issues end-to-end.

• Provide technical leadership and guidance to team members while consistently delivering on commitments
• Collaborate cross-functionally with internal teams and external partners to achieve project and operational objectives
• Meet and exceed SLAs related to incident response and resolution
• Ensure customer correspondence systems meet regulatory, legal, and audit requirements
• Identify recurring production issues and implement long-term solutions to reduce incidents and MTTR
• Monitor production systems and integrations to proactively identify issues impacting delivery, rendering, or personalization
• Perform deep root cause analysis and drive permanent corrective actions
• Maintain a production-first mindset focused on uptime, scalability, and rapid issue resolution
• Contribute to Agile best practices to improve product quality, delivery speed, and team effectiveness

• Experience working within Agile Scrum teams and leading continuous improvement initiatives
• Strong ability to communicate technical concepts to non-technical stakeholders
• Demonstrated success driving measurable business value across teams
• Customer-focused mindset with strong problem-solving skills

• Adobe Experience Manager (AEM)
• Adobe Journey Optimizer (AJO)
• SmartCOMM

• Azure Dev Ops (YAML, ARM)
• Terraform
• Jenkins
• Chef
• Octopus Deploy

• Angular
• Java Script
• CSS
• Node.
  
  Js
• ASP.NET MVC

• Java
• C# (.NET MVC / .NET Core)
• Go

• Power Shell
• Bash

• Oracle
• Microsoft SQL Server
• No
  
  SQL databases (Cosmos
  
  DB)

• Selenium
• Spec Flow
• Postman
• Maven
• TestNG
• JMeter
• XamarinUITest
• Dev Test
• Test Data Manager

• Windows
• Linux

• High School Diploma or equivalent required
• Bachelor’s Degree in Computer Science, Engineering, or related field preferred
• 4–6 years of software development experience

• Competitive compensation and bonus eligibility
• Comprehensive benefits package available day one
• 401(k) matching
• Paid parental leave
• Tuition reimbursement and training opportunities
• Community service paid time off
• Flexible hybrid work schedule (2 days onsite per week)

Join a collaborative and innovative environment that values integrity, continuous improvement, and professional growth. Team members are encouraged to bring new ideas, solve complex challenges, and make a meaningful impact.