Microsoft Help Desk Specialist

Microsoft Help Desk Specialist

Our client, a government agency specializing in information technology services, is seeking a Microsoft Help Desk Specialist to join their IT support department.

Arlington, Virginia

Fair Market Rate

• Manage end‑user support for Microsoft‑based applications and systems, including troubleshooting and resolving technical issues.
• Develop and refine standard operating procedures for ticketing and support workflows.
• Analyze performance metrics to identify areas for operational improvements.
• Serve as a Tier 1 and 2 support agent, escalating complex issues to program leadership as needed.
• Maintain and update knowledge articles within the team’s Wiki to ensure accurate and current support information.

• Strong federal background with experience supporting government or military IT systems.
• Excellent verbal and written communication skills.
• 1‑2 years of experience supporting software applications, preferably Microsoft‑based.
• Experience with Help Desk operations and troubleshooting Microsoft applications.
• Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.

Upon completion of the waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Additional benefits include opportunities to work on impactful federal projects supporting national security and government operations, continuous learning and professional development, operational improvements, a collaborative environment that values diversity and inclusion, and experience with Microsoft Dynamics
365, Power Apps, SharePoint, and Service Now.