Microsoft Help Desk Specialist
Job in
Arlington, Tarrant County, Texas, 76000, USA
Listed on 2026-06-03
Listing for:
Experis
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Microsoft Help Desk Specialist
Our client, a government agency specializing in information technology services, is seeking a Microsoft Help Desk Specialist to join their IT support department.
LocationArlington, Virginia
Pay RangeFair Market Rate
Responsibilities- Manage end‑user support for Microsoft‑based applications and systems, including troubleshooting and resolving technical issues.
- Develop and refine standard operating procedures for ticketing and support workflows.
- Analyze performance metrics to identify areas for operational improvements.
- Serve as a Tier 1 and 2 support agent, escalating complex issues to program leadership as needed.
- Maintain and update knowledge articles within the team’s Wiki to ensure accurate and current support information.
- Strong federal background with experience supporting government or military IT systems.
- Excellent verbal and written communication skills.
- 1‑2 years of experience supporting software applications, preferably Microsoft‑based.
- Experience with Help Desk operations and troubleshooting Microsoft applications.
- Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.
Upon completion of the waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
Additional benefits include opportunities to work on impactful federal projects supporting national security and government operations, continuous learning and professional development, operational improvements, a collaborative environment that values diversity and inclusion, and experience with Microsoft Dynamics
365, Power Apps, SharePoint, and Service Now.
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