Cybersecurity Practice Manager

Cybersecurity Practice Manager

Final date to receive applications: 18 July 2026

Department: Service Desk

Employment Type: Full Time

Location: Texas

Reporting To: Director of Central Services

Compensation: $110,000 - $125,000 / year

The Cybersecurity Practice Manager is responsible for the leadership, performance, standards, and operational maturity of the cybersecurity function within Central Services. This role owns the people, processes, tooling, service quality, and strategic direction of managed cybersecurity services delivered across the client base.

This position ensures that the Cyber team operates proactively, consistently, and at scale across all managed environments. The Manager oversees SIEM and SOC operating standards, third-party security partner coordination, escalation quality, client risk visibility, compliance support readiness, platform governance, reporting, and continuous improvement of the security service offering.

In addition to leading the department, this role also serves as the technical lead and primary security operator. The Manager is accountable for both day-to-day execution and long-term development of the cybersecurity function, ensuring the team delivers consistent, high-quality security outcomes for clients.

• Lead and manage the cybersecurity department, including day-to-day oversight of priorities, workload distribution, service quality, escalation discipline, and overall team performance
• Establish and maintain departmental standards for proactive security management, incident response, vulnerability management, client communication, documentation, and reporting
• Own the cybersecurity department scorecard, including KPIs, service delivery trends, backlog health, SLA adherence, documentation compliance, and client risk visibility
• Ensure the team is operating with clear accountability, proper follow-through, and consistency across all recurring cyber functions
• Monitor department capacity and staffing needs, making recommendations for role changes, hiring, training, and resource allocation as service demand evolves
• Lead the operating cadence for the department, including team meetings, one-on-ones, KPI review, issue escalation review, root cause discussions, and continuous improvement planning

• Directly manage Cyber team members, including performance expectations, coaching, development planning, quarterly reviews, and accountability conversations
• Create clear role expectations and measurable standards for each team member related to execution, quality, documentation, communication, and ownership
• Ensure the Senior Engineer — Cyber/Manager is effectively leading technical execution while the department as a whole remains aligned to standards and priorities.
• Support hiring, onboarding, role design, and future team scaling within the cybersecurity function
• Develop structured growth plans for technical team members, including certification paths, cross-training, mentoring expectations, and progression planning
• Maintain team readiness for after-hours support, major incidents, client escalations, and continuity of service across the department

• Own the operational performance, administration standards, and service delivery model for the cybersecurity tool stack across the client base
• Oversee the strategic and operational use of SIEM, SOC, MDR, EDR, vulnerability scanning, email security, identity security, awareness training, threat intelligence, dark web monitoring, and related security platforms
• Define and maintain standards for alerting, escalation thresholds, tuning expectations, monitoring coverage, investigation procedures, response workflows, documentation requirements, and client reporting across all cybersecurity platforms
• Ensure cybersecurity tools are configured, maintained, and governed in a way that supports effective service delivery, scalability, and consistent client outcomes
• Review platform effectiveness regularly, including alert quality, response quality, licensing alignment, coverage gaps, integration…