CMDB Configuration Manager - ServiceNow

CMDB Configuration Manager (Service Now) – IT Service Management

Work location:

Texas Health Resources, 612 East Lamar Blvd, Arlington, TX 76011. Primarily remote; must live in the DFW area.

Work hours:

Full-time, Day shift; 40 hours, Monday – Friday, 8:00am to 5:00pm.

• Opportunities to learn and grow career
• Flexible Schedule - work/life balance
• Innovative, collaborative and fast-paced environment
• Join an inclusive and supportive team

• Bachelor's Degree in Data Analytics, Computer Science, Business, Information Technology, or relevant field. 4 Years Relevant work experience in lieu of a degree.

• 7 years experience overseeing a CMDB with large data volume, completing data integrity checks. (Required)
• or 11 years relevant work experience to include at least 7 years experience overseeing a CMDB with large data volume, completing data integrity checks with no degree. (Required)
• 2 years experience working with CMDB in Service Now. (Highly Preferred)

• ITIL Foundation (Preferred)
• ITIL Advanced (Preferred)

The CMDB Program Manager is responsible for the overall governance, integrity, and maturity of the Configuration Management Database (CMDB). This role ensures that configuration data is accurate, complete, and trusted across IT Service Management (ITSM), IT Operations Management (ITOM), and asset lifecycle processes. The role will develop and oversee the overall strategy with a view to our practical needs/application while partnering closely with infrastructure, application, and service teams to establish enterprise CMDB standards.

• Define, implement, and maintain CMDB governance policies, standards, and procedures.
• Establish CI ownership, stewardship, and lifecycle management rules.
• Enforce naming conventions, mandatory attributes, and data quality thresholds.
• Define data-quality KPIs and reporting mechanisms.

• Govern Service Now Discovery and ensure reliable automated CI population.
• Oversee Service Mapping for accurate business service and dependency mapping.
• Maintain discovery patterns, credentials, and schedules.
• Validate discovered data with technical teams.
• Common Service Data Model (CSDM).
• Lead adoption and enforcement of CSDM standards.
• Align business services, applications, and infrastructure to CSDM.
• Guide remediation of non-compliant CI structures.

• Conduct regular CMDB audits.
• Reconcile discrepancies across discovery, asset, and external sources.
• Identify and remediate stale, duplicate, or unauthorized CIs.

• Drive CMDB maturity improvements and automation.
• Partner with Service Now admins to enhance workflows and integrations.
• Support platform optimization initiatives.

• Collaborate with infrastructure, application, security, and asset teams.
• Enable Incident, Change, Problem, and Asset Management processes.
• Communicate CMDB risks, value, and improvements to leadership.

• 401k
• PTO
• Medical, dental, and vision coverage
• Paid parental leave
• Flex spending
• Tuition reimbursement
• Student loan forgiveness
• Other benefits as applicable