SR Coordinator IT

Essential Duties & Responsibilities

• Install, configure, and maintain PC/LAN systems, software, cabling, and related hardware.
• Provide technical support for low‑to‑medium‑complexity issues with timely, accurate resolution.
• Monitor IT systems to identify issues early and address them proactively.
• Participate in IT projects including upgrades, system enhancements, and infrastructure improvements.
• Document and track incidents, service requests, and resolutions according to IT standards.
• Support assembly‑line downtime tracking and reporting.
• Manage, track, and report on the plant’s 6S program.
• Fulfill internal and external data requests as needed.
• Assist with physical setup, maintenance, and relocation of IT hardware.
• Track IT equipment and supply inventory, and notify leadership when items need replenishment.
• Collaborate with corporate IT teams and external vendors to resolve complex technical issues.
• Follow all Quality and Environmental Management System policies and procedures.
• Perform other duties as assigned.

• Technical Institute or Associate Degree in Computer Science, Information Systems, or a related field (or equivalent experience/certifications).
• 2+ years of IT support experience in a manufacturing or office environment preferred.
• Strong understanding of PC hardware, LAN troubleshooting, and workstation software.
• Working knowledge of Microsoft Windows OS, Microsoft Office Suite, and basic networking.
• Experience with VMware, SQL Server, or Visual Basic (VB) is a plus.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Commitment to customer service and effective teamwork.