Hardware​/Software Installation Technician

Hardware/Software Installation Technician – Arlington, VA

The Hardware/Software Installation Technician provides hands‑on installation, configuration, maintenance, and troubleshooting of end‑user workstations and associated hardware, software, and network components to ensure secure, reliable, and continuous availability of endpoint IT systems.

• Supervisory responsibilities
• Install, configure, test, maintain, monitor, and troubleshoot end‑user PC workstations and related hardware, peripherals, and software.
• Perform system imaging, software installation, and BIOS configuration.
• Troubleshoot hardware components, internal PC systems, and peripheral devices.
• Diagnose and resolve issues involving desktops, laptops, printers, digital senders, mobile devices, and standard office equipment.
• Support SDN environments and implement port security configurations as required.
• Provide support for Active Directory account and workstation‑related activities.
• Perform cable management, desktop deployments, monitor and KVM setup, and laptop issuance.
• Validate ticket information for accuracy and completeness; escalate issues appropriately via the ticketing system.
• Provide customer support via email, phone, and walk‑in assistance.
• Maintain accurate records, documentation, and asset tracking (proficiency in MS Excel required).
• Provide input and updates to standard operating procedures (SOPs).
• Participate in day‑to‑day operational activities and support special projects as assigned.
• Maintain a strong customer‑service orientation in all interactions.
• Other duties as assigned.

• High School Diploma or GED equivalent
• 5+ years of experience.
• DoDI 8140 IAT Level II certification
• Active Secret Security Clearance.
• Successfully pass background and drug screening.

• Excellent technical knowledge of PC and desktop hardware, including internal components.
• Hands‑on hardware troubleshooting experience.
• Working technical knowledge of current operating systems, standards, and enterprise environments.
• Ability to operate tools, components, and peripheral accessories safely and effectively.
• Ability to research and analyze PC‑related issues and emerging technologies.
• Strong analytical and problem‑solving skills with keen attention to detail.
• Effective interpersonal and relationship‑building skills.
• Strong written and verbal communication skills with the ability to explain technical concepts in user‑friendly language.
• Self‑motivated with the ability to prioritize and execute tasks in high‑pressure environments.
• Experience working in a collaborative, team‑oriented environment.

USD $55,800.00 / Yr. Up to USD $70,000.00 / Yr.