Systems Engineer III

Responsibilities

The Systems Engineer III, under the general direction from the Microsoft Platforms Manager and technical leads, will focus on the support of critical services, with an emphasis on becoming a subject‑matter expert on more than one environment. This engineer will focus on sustainability and improvement of processes, including tasks such as environment architecture/re‑architecture and task automation to improve process efficiency, basic project management, mentorship of lower‑level engineers, documentation of managed environments, evening and weekend deployments, maintenance of ticketing queues, audit and compliance remediation, balancing multiple projects across more than one team, and senior escalation for after‑hours production issues.

• Advanced Windows operating system and applications support.
• Advanced troubleshooting at the OS, application, and web services tiers.
• Capacity to mentor and lead lower level engineers as needed.
• Become subject‑matter expert in more than one environment within GMF’s critical applications infrastructure.
• Become thoroughly familiar with all compliance and security requirements, adhering to all corporate policies and standards.
• Management of a subset of servers, and application environments critical to business processing, including working with application teams responsible for hosted apps, performing application and OS updates as needed, and maintaining server security and compliance as required by corporate policy and standards.
• Basic management of virtual IPs within load balancing environment that supports critical processes.
• Code deployments: IIS, Tibco Business Works, and general JVM code updates; willingness to perform deployments late at night, and sometimes on weekends.
• Code deployment documentation remediation; working with application developers to refine deployment processes prior to execution.
• Lead multiple projects simultaneously, engaging with project management office as needed.
• Capacity to architect or re‑architect services or solutions to improve processes and maximize efficiency.
• Periodic platform upgrades as needed, both on the OS and application tier.
• Respond to compliance assessments and initiate corrective action when appropriate.
• Assist other engineers, technical leads, and management with performance analysis, process improvement, task automation, and systems capacity planning.
• Creation and updating of architectural documentation as needed.
• Communicate effectively and appropriately, deferring to management on communicating with external teams as needed.
• Capacity to work with a high degree of professionalism, engaging multiple teams internal and external to Information Technology.
• Attend departmental, project and general meetings and effectively represent current status as appropriate.
• Participate in company provided training and perform independent training and research as appropriate.
• Install system patches and application updates as directed.
• Participate in an on‑call support rotation for providing after‑hours support.
• Working ticketing system incident and change management queue as needed.

What Makes You A Dream Candidate?

• Advanced Windows and Linux OS administration and support, including log analysis, job scheduling, performance tuning, security hardening, file system permissions, and shell / Power Shell scripting and automation.
• Working knowledge of management processes such as personnel administration, planning and budgeting.
• Advanced understanding of IT Service Management (ITSM) best practices and processes.
• Knowledge of advanced networking concepts.
• High-level understanding of technology infrastructure, security concepts and platforms.
• Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS.
• Virtualization concepts, and storage technologies that often support it (AWS, GCP, VMware, Azure).
• Internally developed applications, and cross platform integration of such apps.
• Middleware message (MQ, EMS, Kafka).
• Tibco Business Works, and other Tibco products.
• Web services, Java virtual machines, and the applications that run with these technologies.
• IIS configurations and application pools; familiarity with…