Security Access Control and Alarm Technician

The Security Access Control and Alarm Technician will act as the primary liaison between the Physical and Technical Security Branch (PTSB) and the IT department, handling network requirements for new installations and documenting the specific needs of the PTSB. The role manages passwords for non‑Windows authenticated devices and assists with programming for new office locations, utilizing tools such as CCURE 9000, American Dynamics, DMP systems and Service Now.

The Technician will work independently, adapt to early morning or after‑hours schedules, and travel up to 40% of the time as required.

• Support day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels.
• Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades.
• Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes.
• Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards.
• Review, track, and resolve Service Now incident tickets related to hardware or system issues.
• Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities.
• Provide recommendations on operational procedures and evaluate emerging technologies that may enhance security operations.
• Support new office build‑outs by assisting with programming and configuration of access‑control and security systems.
• Maintain and manage passwords for non‑Windows‑authenticated devices such as Istar panels, NVRs, and cameras.
• Be available after hours to assist with urgent hardware or system issues as needed.

• 3‑5 years Access Control System and Intrusion Detection System experience
• 3+ years’ experience working with Software House CCure 9000, American Dynamics, and DMP systems
• Hands‑on experience updating firmware and software for panels, NVRs, cameras, and related hardware
• Demonstrated ability to troubleshoot security systems across complex network environments
• Experience using Service Now (or equivalent ITSM platform) to manage incident tickets
• Ability to work independently in a remote environment and meet deadlines without supervision
• Ability to support early‑morning, after‑hours, and on‑call operational needs
• Ability to travel up to 40% domestically
• Eligibility to obtain a Secret security clearance

• College Degree preferred
• Experience with Service Now ticketing system
• Experience with AFS Best Practices for installations
• Experience with Victor hardware
• Experience with managing and documenting network needs for security installations
• Experience with procurement processes for security hardware
• Experience with AFS Information Security protocol
• Experience with large‑scale corporate security environments

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is $78,600—$160,200 USD.

Accenture Federal Services is an Equal Employment Opportunity employer, and as an affirmative action employer for veterans and individuals with disabilities it is committed to providing veteran employment opportunities to its service men and women.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observation during the interview process or for the job you are interviewing for, please speak with your recruiter.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please review additional important information.