Jr. Systems Engineer

The Junior Systems Engineer serves as an Escalations Level 2 technical resource within our managed services organization, providing advanced troubleshooting, administration, and technical support across multiple client environments.

Final date to receive applications: 30 September 2026

Department:
Service Desk

Location:

Texas

• Troubleshoot and resolve escalated support requests involving Microsoft 365, Windows operating systems, networking, servers, identity, applications, and endpoint management.
• Serve as an escalation resource for Level 1 technicians and provide technical guidance when appropriate.
• Administer Microsoft 365 services, including Exchange Online, Entra , Teams, SharePoint, licensing, user access, and security settings.
• Troubleshoot identity and access issues involving Active Directory, Entra , multifactor authentication, Conditional Access, group policies, and permissions.
• Support Windows Server environments, including Active Directory, DNS, DHCP, file services, print services, and basic Group Policy administration.
• Diagnose network connectivity issues involving switches, firewalls, wireless networks, VPNs, VLANs, routing, DNS, and DHCP.
• Investigate alerts generated by RMM, backup, security, identity, and network monitoring platforms.
• Identify recurring incidents and assist with root-cause analysis and permanent remediation.
• Follow established change-management, security, escalation, and documentation standards.
• Maintain accurate ticket notes, time entries, resolution details, client documentation, and knowledge‑base articles.
• Communicate directly with clients regarding technical findings, business impact, next steps, and resolution status.
• Coordinate with senior engineers, cybersecurity, vendors, and other internal teams when issues require specialized expertise.
• Participate in an on‑call rotation and after‑hours maintenance activities as required.
• Assist with small technical projects, system upgrades, migrations, deployments, and remediation initiatives, when needed.
• Mentor Level 1 technicians and contribute to the continued development of the service team.

• Three or more years of hands‑on IT support, systems administration, or network support experience.
• At least one year of experience in an MSP, multi-client, or high-volume service desk environment strongly preferred.
• Working knowledge of Microsoft 365 administration, including Exchange Online and Entra .
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and file permissions.
• Experience troubleshooting LAN, WAN, wireless, VPN, firewall, and general network connectivity issues.
• Experience supporting Windows 10 and Windows 11 devices in a business environment.
• Familiarity with virtualization platforms such as Microsoft Hyper‑V or VMware and hosting platforms, such as Azure.
• Experience with remote monitoring and management, PSA, documentation, backup, endpoint security, and ticketing platforms.
• Understanding of cybersecurity fundamentals, including MFA, least privilege, phishing protection, endpoint security, patching, and identity protection.
• Ability to read logs, isolate technical variables, document findings, and follow structured troubleshooting processes.
• Basic Power Shell experience preferred.
• Experience with Connect Wise Manage, Connect Wise RMM, Microsoft Intune, Azure, Meraki, Fortinet, Sentinel One, Auvik, or similar platforms is a plus.

• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certified:
  Endpoint Administrator Associate (MD-102)
• Microsoft Certified:
  Azure Administrator Associate (AZ-900)
• Microsoft Certified:
  Identity and Access Administrator Associate (SC-300)

A candidate without a current certification may be considered when they have equivalent hands‑on experience and agree to obtain an approved certification within the first six months of employment.

• CompTIA Security+
• Microsoft 365 Certified:
  Endpoint Administrator Associate
• Microsoft Certified:
  Azure Administrator Associate
• Microsoft Certified:
  Identity and Access Administrator Associate
• CCNA
• Vendor‑specific certifications involving Fortinet,…