IT Support Engineer – Level 1 – Helpdesk & Field Support

Office

Location:

Arlington, Texas Work Arrangement:
In-Person Experience Level: Minimum 1 year of relevant IT experience Role

Description:

Are you looking to advance your career in IT? We are looking for a candidate with excellent customer service, great communication skills, and at least 1 year of experience working on a helpdesk providing desk side and end-user support. This position will assist our clients in solving technical support issues, provide remote and on-site support. For the right candidate this position provides substantial upward mobility potential, if you are ambitious and eager to learn then this position is the first step towards a long and rewarding career in the field of IT.

This is a great position to accelerate your career as many of our staff members go on to be Specialized Consultants or IT Directors.

This position is salaried and full-time and offers a competitive salary and includes a comprehensive benefits package.

About us, we are an established computer and technology support firm and have been in business for over 30 years in the DFW (Dallas / Fort Worth) metroplex area.

• Knowledge of PC and laptop installation and troubleshooting, desktop operating systems
• Windows registry, productivity application such as MS Office, password resets, basic computer hardware and printer operation
• Basic knowledge of TCPIP is required and general networking (DNS, DHCP, VLAN, VPN).
• Must be able to manage AD user and computer accounts.
• Must be able to set up new users in O365.
• Assist users with technical issues and “how to” questions.
• Be able to perform installation and configuration of hardware and software systems.
• Be able to write clear and concise documentation and instructions.
• Be able to manage and prioritize multiple tasks in fast paced environments and under pressure.
• Continuous improvement keeping current on new technology, industry trends and threats.
• Candidate must have reliable transportation, travel to client sites in the DFW area is a requirement.
• Excellent English verbal and written communications skills are required as you will be communicating with end users.
• Professional presentation and appearance. Dressing smartly, being clean and having good personal hygiene, and carrying yourself well is all part of making a strong first impression and appearing professional.

Associates or Specialized Training in relevant Course work

1 year or more as a Tier 1 with desktop, AD user account management, O365 and application support. Previous MSP experience is a plus.

A+ or equivalent, Network + or equivalent, Security +.

We look forward to seeing how you can contribute to our team!