AV Service Technician

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Arlington, TX, US

2 days ago Requisition

Data Vox is seeking an experienced AV Service Technician to join our growing team in the Dallas-Fort Worth area.

Are you interested in learning more? First, let us tell you more about Data Vox. Data Vox has been serving the Texas Triangle area for over 30 years with our advanced technology solutions. We specialize in Audio Visual Solutions, Data Center & Network Technologies, Network Security, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being the best technological partner and ensuring the highest level of expertise and quality service by employing people like you.

We want our company to be a place you will want to be – and stay. Employees at Data Vox are offered the following:

• An amazing atmosphere to challenge yourself and grow career!
• Comprehensive health, vision and dental insurance for you and your dependents
• Company paid life insurance and long-term disability insurance
• 401(k) and Roth retirement plan with company match
• Sponsored 529 College Savings Plan
• Employee Assistance Program
• Paid vacation and sick time
• Paid company holidays
• Annual Health and Wellness Fairs
• Virtual and in-person team & company events – Ice Cream Social, Employee Appreciation Day, Halloween contests, Thanksgiving potluck, Holiday parties, “Support our team” days, Texans, Astros, and Dinamo watch parties, and more!
• Mileage and phone reimbursement
• Opportunity to make decisions that positively impact the environment through sustainable business practices.
• New Employee Buddy/CHAMPION Program

As an AV Service Technician, you will provide maintenance, service, troubleshooting, and support for commercial audiovisual systems throughout the Dallas-Fort Worth market.

• Diagnose and repair commercial audio visual systems
• Troubleshoot complex AV, video conferencing, and control system issues
• Perform service calls and preventative maintenance on installed AV systems
• Configure and support AV control platforms such as Crestron and AMX
• Install, configure, and calibrate audio and video equipment
• Service projection systems, displays, DSPs, switchers, and presentation systems
• Perform rack modifications and equipment upgrades
• Identify system deficiencies and recommend corrective actions
• Document service activities and communicate findings with customers and internal teams
• Provide excellent customer service while representing Data Vox at client sites
• Assist with commissioning and system optimization as needed

• 5+ years of commercial AV installation, commissioning, or service experience
• Experience supporting and troubleshooting complex AV systems
• Experience working in commercial construction environments
• Experience with AMX and/or Crestron control systems
• Strong understanding of:
  • Commercial Audio Visual Systems
  • Video Conferencing Technologies
  • AV Control Systems
  • Audio DSP Platforms
  • Video Switching & Distribution
  • Projectors and Large Format Displays
• Basic knowledge of:
  • Networking fundamentals
  • TCP/IP networking
  • Routers and switches
  • IP-based AV technologies

• CTS-I or CTS-D Certification
• Experience with Audio Architect, Q-SYS, Biamp, or similar DSP platforms
• AutoCAD, AudioCAD, or VidCAD experience
• Experience with enterprise conference room technologies

We're looking for someone who:

• Has strong troubleshooting and problem-solving skills
• Works independently and takes ownership of issues
• Communicates effectively with customers and team members
• Maintains a professional appearance and demeanor
• Can manage multiple…