Operations Manager

About Williams‑Sonoma DC - Arlington, TX

Since it was founded in 1956, Williams – Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas:
Barron’s 100 Most Sustainable Companies;
Forbes Best Employers for Women and Diversity;
Newsweek America’s Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people‑first organization.

• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams‑Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs.
  • Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates in Mississippi.
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full‑time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

We are looking for an Operations Manager who thrives in a fast‑moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the General Manager and/or Assistant General Manager, this leader drives performance across the floor, develops front‑line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs.

Operations Manager is located in Arlington, TX
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This role is designed for a strong operator who wants to take ownership of meaningful parts of the business, build capable teams, and help raise the bar on what great looks like. The Operations Manager will be expected to drive results across safety, associate engagement, quality of service, inventory accuracy, and productivity while maintaining strong execution and team alignment in a high‑volume environment.

• Build and lead high‑performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level.
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.
• Provide strong shift handoffs & recaps, operational continuity, and consistent execution across functions.
• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Partner cross‑functionally with internal teams and external providers to ensure alignment and strong execution.
• Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift.
• Reinforce a culture…