Cleaning and Restoration Operational Manager

Role

Role:
Cleaning and Restoration Operational Manager

• Competitive Salary
• Generous Bonus Based on Performance
• Health Benefit Options
• Opportunities for Advancement
• Paid Time Off

At Voda Cleaning & Restoration we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, air duct cleaning, water or storm damage restoration, mold mitigation, or odor removal, we have the expertise and advanced techniques to deliver exceptional results.

Voda Cleaning & Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, cleaning (carpet, rug, flooring, tile and grout, upholstery, air ducts), and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards.

This role requires a hands-on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top-tier customer service.

• Preferred
  
  Certifications:
• WRT (Water Restoration Technician)
• ASD (Applied Structural Drying)
• CCT (Carpet Cleaning Technician)
• AMRT (Applied Microbial Remediation Technician)
• Fire and Smoke Damage Restoration Technician (FSRT)
• Mold Remediation Specialist (MRS)
• OSHA 30 Certification
• Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
• Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
• Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
• Assist in developing and implementing new procedures to streamline operations and improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
• Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

Welcome to Voda Cleaning and Restoration! Are you ready to join a dynamic team that is dedicated to A New Level of Clean
? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we re on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers  lives.

• Cutting-edge Technology:
  Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making…