Floral Operations Specialist

Duties & Responsibilities

• Ensures that store and department objectives are in alignment with division goals.
• Works collaboratively with store directors and department managers to ensure that common objectives are being addressed.
• Works closely with division merchandising teams to insure an understanding of merchandising goals and execution.
• Provides expert knowledge through instruction, coaching and development, to enable department managers to achieve company, division, district, and store objectives. Pro-actively stays in touch with new trends and practices to improve operational performance.
• Focuses on the clarification of roles and responsibilities, establishing clear lines of accountability.

• Coaches and develops department managers in all aspects of financial management: sales planning, ordering, inventory management, merchandising for sales & profits, labor scheduling, etc.
• Assists store associates in using and interpreting IT reports, becoming proficient with new technology and utilizing it to its maximum advantage.
• Constantly monitors and recommends ways to control operating costs and maximize return on investment.
• Analyzes financial reports, sales and profits trends, labor planning and scheduling, customer feedback, associate feedback, etc.

• Attends sales and merchandising execution meetings with division office staff.
• Works in collaboration with the merchandising team on ideas to drive sales and profits; identify problems and arrive at solutions.
• Communicates sales and merchandising expectations to department teams through regular visits, meetings, and communications.
• Reviews and monitors in-store signing programs.
• Visits all assigned stores on a regular basis.
• Coaches department managers regarding excellence in execution.
• Monitors pricing, advertising, shrink, order‑writing, stock rotation, accounting procedures, product mix, inventories, safety, sanitation, grosses, employee relations and sales‑per‑manhour on a continuing basis.
• Provides technical assistance, training and coaching to store management and department managers as necessary.
• Evaluates Albertson’s and competitors’ operations from a customer perspective.
• Routinely looks for areas for improvement and innovative opportunities.
• Recommends/implements aggressive plans to counteract loss of sales and profits.
• Communicates changes to division office staff and coordinates sales plans to maintain sales.
• Keeps abreast of new ideas and innovations in the grocery industry.

• Responsible for consulting with store directors and department managers regarding human resource management. To include staffing, performance management, succession planning, diversity, technical training, development, cross development, change management, recognition, and engagement.
• Works to enhance associate engagement. Demonstrates this by maintaining an open‑door policy.
• Motivates and coaches department managers in effective supervision, management skills and associate engagement.
• Maintains good associate and customer relations.
• Handles customer and employee complaints as necessary through oral or written communications.

• Sets and monitors standards, within prescribed Company and Division guidelines, regarding quality, variety, and general appearance of products, store conditions and levels of customer service. Supports and implements Company policies and procedures. Provides data to Division and Corporate Management regarding the operation of stores within the assigned area.
• Develops and maintains positive working relationships with Company personnel, suppliers, and the community in general. Ensures retail stores operate within all federal, state, and local laws and maintain good working relationships with these agencies.
  Implements Company and Division policies, procedures, and programs and monitors stores to ensure compliance with established guidelines.

• Direct responsibility to District Managers
• Dotted line responsibility to Sales Manager
• Works in a collaborative manner with Store Directors and Department Managers from assigned…