Project Director, Dallas, TX

Overview

PROJECT DIRECTOR

(HYBRID PROJECT MANAGER)

Welcome to Merit Restorations.

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.

At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team
, aligned in mission, values, and execution.

Our mission: we’re a team of people committed to delivering the best service and providing extraordinary experiences along the way— A team of people. Best service. Extraordinary experiences.

Every decision at Merit runs through the same value filters: servant leadership, innovation, gratitude, growth, impact, honor, and grit. That’s how we think. That’s how we operate. That’s how we show up every day.

To keep the team aligned, we hold tight to radical clarity and radical transparency—knowing what we’re building, why it matters, how we win, and where we stand. We move with one purpose and one language across every office and every market, because the truth is simple:
when we work together, both families win—the families we serve and the families inside our company.

Everything we build—systems, training, markets, scoreboards, structure—exists to reinforce one aim:
move as ONE. When we move as one team with purpose, clarity, and grit, there is nothing we can’t do.

Together. Forward. Always.

PROJECT DIRECTOR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

As a Project Director for Merit Restorations, you will be working directly for the Branch Manager. This hybrid position functions as a player–coach
, responsible for writing and running your own reconstruction projects (typically up to $250,000, with exceptions approved by the Branch Manager) while also supporting, mentoring, and elevating Core Claims Project Managers
. You will own project financials, drive operational excellence, and strengthen the performance and readiness of our project management team.

This position manages deadlines, progress, talent development, and quality across multiple projects simultaneously.

Project Ownership (Write + Run Your Own Work)

• Visit new assignments, document full scope, and ensure the scope is clearly understood by the customer.
• Create accurate estimates and budgets to ensure completion at targeted gross margins.
• Assume full responsibility for your project financials including pricing, costs, margins, and budget creation.
• Establish payment terms, including progress billings and deductible collection, in accordance with company standards.
• Manage and collect all outstanding A/R for your assigned projects—directly or through internal partnerships with the Accounting team.
• Establish a completion schedule that is achievable and clearly communicated to the customer.
• Acquire, direct, and manage subcontractors; prepare and negotiate subcontractor agreements within company guidelines.
• Provide detailed quality control through frequent jobsite visits and monitoring of subcontractor work.
• Manage project deadlines on multiple projects simultaneously, adjusting as needed to protect margin and customer experience.
• Prepare and execute all change orders and supplements.
• Manage jobsite safety in alignment with OSHA and Merit safety policies.
• Prepare and complete punch list items; secure certificate of satisfaction at project completion.
• Resolve conflicts, warranty concerns, and other complaints as needed.
• Uphold all company policies, procedures, and safety standards at all times.

• Support CCPMs in achieving strong TPA program compliance and POM scores.
• Assist PMs with difficult customers,…