Field Operations Training Manager

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We're building the world's best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces.

Since our founding in 2017, we've given more than 500,000 autonomous rides to real people around the globe. And we're just getting started. We're hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

We are seeking a dynamic and safety-focused Field Training Manager to lead a team of advanced autonomous vehicle operators. In this pivotal role, you will serve as the onsite liaison between training and operations. You will bridge the gap between technical operations and workforce development by owning your team's performance, the quality of their feedback and the implementation of new training programs to support operational excellence.

You will not only manage the daily performance of our highest-level operators, but also support the educational infrastructure that allows them to mentor others and scale our operations safely.

As a direct report to the Senior Manager, Field Operations Training, you will play a key role in defining training standards, managing our learning content, and fostering a culture of continuous improvement and psychological safety.

Essential Responsibilities

* Manage, coach, and support a team of Advanced Autonomous Vehicle Operators, ensuring they adhere to the highest standards of safety and professionalism.

* Support onsite operations management personnel to ensure operators are maximizing autonomous capabilities while maintaining strict safety protocols.

* Review and audit operator reports regarding vehicle behavior, software errors, and disengagements to ensure feedback is clear, effective, and actionable for engineering teams.

* Foster a diverse and inclusive team environment, resolving conflicts and championing career development for direct reports.

* Learn to apply Adult Learning Principles to support the design, implementation, and updating of training programs.

* Help maintain a library of training reference materials, Standard Operating Procedures (SOPs), and job aids that are accessible and up-to-date.

* Mentor Advanced Operators on how to effectively train and develop peers, establishing a scalable peer-mentorship program.

* Collaborate with the Senior Training Manager to evolve the scope of the training program as the technology and fleet size grow.

Who You Are

A Proven Leader:
You have experience managing diverse teams and know how to motivate individuals from various backgrounds to achieve a common goal.

An Educator at Heart:
You understand that people learn differently. You know how to break down complex technical concepts into digestible explanations.

A Communicator:
You possess strong written and verbal communication skills. You can translate technical vehicle data into clear training points and vice versa.

Adaptable:
You thrive in fast-paced environments where the scope of work evolves. You are comfortable building the plane while flying it.

Skills and Abilities

* Ability to adjust management styles to suit a diverse team of operators, ranging from technical experts to those new to the technology.

* Skilled in delivering real-time, constructive feedback and conducting formal performance reviews that drive professional growth.

* Proficient in de-escalating team issues and fostering a culture of psychological safety where errors are reported without fear of retribution.

* Confidence in delivering training sessions to large groups and leading "Train the Trainer" workshops for senior operators.

* The unique ability to translate complex engineering feedback into simple, actionable instructions for operators, and conversely, translate operator feedback into clear technical reports.

* A strong grasp of road safety laws and defensive driving techniques to effectively audit operator behavior.

* Demonstrable aptitude as a self-starter and project owner

* A strong understanding of safety culture/protocol compliance

* Strong emotional intelligence, conflict resolution skills, and the ability to give and receive constructive feedback.

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required Qualifications:

* Bachelor's Degree or equivalent relevant work experience.

* 3 - 5 years of experience in Training…