Bilingual Assistant Community Manager

Assistant Community Manager

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. This role plays a vital part in rent delinquency and collection to optimize cash flow and financial position. It manages all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager.

• Posting all payments and income received from residents and non‑current residents accurately and timely.
• Processing and reconciling daily account receivables.
• Monitoring and following up on bad debt, preparing late notices, contacting residents and guarantors, and filing evictions.
• Helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Posting all charges to resident and non‑current resident accounts, including utility bill backs.
• Handling end‑of‑month closing procedures and reporting.
• Maintaining accurate and organized records; auditing resident files.
• Walking units and posting move‑out charges, statements, and security‑deposit refunds.
• Ensuring regular daily onsite attendance.
• Screening, hiring, training, coaching, and developing onsite staff.
• Providing ongoing training and coaching to maintain staff effectiveness.
• Promoting staff harmony and job performance through support and leadership.
• Ensuring staff compliance with company policies and procedures.
• Managing strategic leasing: effective techniques, closing, follow‑up, lease documentation, and accurate reporting.
• Implementing marketing strategies and systems from the annual marketing plan.
• Handling resident complaints, concerns, and requests to ensure satisfaction.
• Developing resident retention programs (e.g., functions, promotions, newsletters).
• Effectively showing, leasing, and moving in prospective residents.

• Delivering excellent customer service and monitoring maintenance staff response times.
• Maintaining property appearance and ensuring timely completion of repairs.
• Assisting with supervision of all business functions related to operations.
• Planning and utilizing property resources, equipment, and supplies economically.

• High School Diploma or equivalent (Bachelor’s degree preferred or two years of housing‑industry experience). Alternatively, one to two years of related experience.
• Basic computer skills and ability to perform all onsite software functions.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

• Regularly required to stand or sit for prolonged periods and repeat wrist or hand motions.
• Frequently required to move about, ascend/descend ladders, stairs, scaffolding, or step stools, work in overhead or confined spaces, lift or move objects up to 25 lbs, and operate machinery or vehicles.
• May need to work overtime, weekends, nights, and in various weather conditions.

Salary Range: $23 per hour to $28 per hour.

Benefits include medical, dental, vision, life, accidental, and disability insurance, a 401 K with employer matching, performance bonuses, paid sick days, and company holidays.

This job description is not exhaustive and may change at any time. The employee may be asked to perform additional duties without notice. This is a safety‑sensitive position subject to additional compliance requirements.