Support Specialist II

Job Summary

The purpose of this position is to assist with accurate and timely processing of federal and state Veteran educational benefits.

The annual salary for this position ranges from $37,600 to $42,000. The final offer will be based on the candidate’s experience, qualifications, and overall fit for the role.

• Evaluate applications and document data to make eligibility determinations for UTA students currently utilizing the state Hazlewood Act exemption.
• Follow up with students as necessary. Monitor all components of Hazlewood eligibility.
• Provide exceptional Customer Service/Communications and respond to individual student inquiries daily via shared email and phone line.
• Manage authorizations and payments in Tungsten for the Ch. 31 VR&E program.
• Support and monitor day‑to‑day operations of the Military and Veterans Services Center. Assist with the management of the Veteran Work Study Program.
• Assist in the preparation and submission of required reports to Texas Veterans Commission and UT System. Assist with preparation of federal Veteran Affairs department audit.
• Monitor student accounts to assist with term-based tuition and fee payments and office payment policies. Assist with certification of federal VA benefits utilizing MyMav (People Soft) and Enrollment Manager.

• High School diploma or equivalent.

• One (1) year of experience evaluating eligibility for benefits.
• Experience with People Soft, Image Now, and/or Enrollment Manager.

• Knowledge of policy and procedures for federal and state Veteran educational programs.
• Ability to interact effectively with students, faculty, staff, and outside contacts.

Workplace and Eligibility Conditions:
Benefits Eligible. May be required to conduct a criminal background check and comply with security requirements for critical infrastructure.

The University of Texas at Arlington offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. Employees can review the full benefits package and compensation tool at the university human resources website.

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status.

The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.