Director, Capture Services, Matterport

Director, Capture Services, Matterport

Job Description

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces, and 3D digital twin technology. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.

We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Matterport, a CoStar Group brand, the global leader in 3D digital twin technology, spatial data, and AI-driven solutions for the built world. Our platform transforms the way commercial real estate professionals’ market, manage, and reimagine properties by delivering immersive, data-rich digital experiences. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.

The Senior Director of Matterport Capture Services will be responsible for the end-to-end strategic planning, operational execution, and financial performance of Matterport’s Capture Services offering. This role requires a leader who can drive market adoption, maintain and optimize a globally scaled operation, ensure high-quality customer experience, and lead a multi-disciplinary team. The ideal candidate will bridge the gap between technology and service operations, ultimately accelerating the creation of digital twins for Matterport customers worldwide.

This position is located in Arlington, VA and in office Monday through Friday.

• Strategy and Growth:
  Define and execute the global strategy for Capture Services, identifying new markets, service tiers, and partnership opportunities to drive significant revenue growth and profitability.
• Operational Excellence:
  Oversee the service delivery infrastructure, including vendor management, quality assurance, and technology integration, to ensure efficient, high-quality, and scalable operations.
• P&L Management:
  Hold profit and loss (P&L) responsibility for the Capture Services business unit, including budgeting, forecasting, and resource allocation to meet financial targets.
• Cross-Functional Leadership:
  Collaborate closely with Product, Engineering, Sales, and Marketing teams to align service offerings with Matterport’s core platform, customer needs, and market feedback.
• Team Leadership:
  Lead and mentor a high-performing global team, fostering a culture of accountability, continuous improvement, and customer obsession.
• Customer
  
  Experience:
  
  Establish metrics and processes to monitor and enhance customer satisfaction, ensuring Capture Services is a seamless, professional, and reliable experience.
• Risk and Compliance:
  Manage operational risks, ensure compliance with relevant regulations, and implement best practices for secure and reliable service delivery.

• 8+ years of progressive leadership experience in a service delivery, operations, or professional services role, preferably within a technology, SaaS, or digital mapping/3D industry.
• Demonstrated experience owning and operating a $15M P&L, including revenue growth, cost management, and margin delivery.
• Proven track record of scaling service operations and driving business growth through strategic initiatives.
• Exceptional strategic thinking with the ability to translate high-level vision into tactical, executable plans.
• Strong operational…