Senior Project Delivery Manager

Vo Co Vo  specializes in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

As Senior Project Delivery Manager, you will take ownership of leading the successful delivery of customer implementation projects from initiation through to completion, ensuring delivery aligns with the agreed project scope, timeline, as well as customer and business objectives. This role is focused on implementation excellence, driving high-quality project outcomes and delivering exceptional customer experiences.

You will act as the central point of coordination throughout the project lifecycle, working closely with customer and internal teams to ensure projects are delivered efficiently, risks are managed proactively and stakeholders remain informed and engaged.

As a senior member of our team, you will also play a key role in driving operational excellence across the project delivery function. This includes reviewing project performance data, delivery metrics and internal processes to identify trends, root causes and opportunities for improvement. You'll lead corrective and preventative actions, champion best practices and deliver strategic internal initiatives that enhance implementation quality, efficiency, scalability and customer outcomes across Vo Co Vo .

Please note, to apply for this position you must be based in Texas and have the legal right to work in the US. This is a hybrid position, we're looking for someone who is able to meet with the team in Dallas and is comfortable with travel across North America.

• A deep understanding of project delivery management and extensive delivery management experience, ideally with projects that combine both hardware and software, with experience in retail technology considered to be a big plus.
• Strong experience managing multiple concurrent product and service delivery projects, balancing priorities and resources effectively in fast-paced environments.
• A proven ability to identify, assess and proactively manage project risks throughout the implementation lifecycle.
• Excellent skills in identifying and understanding customer requirements from both operational and technical perspectives, translating these into comprehensive project plans that ensure successful delivery.
• A strong commitment to adhering to and improving structured project management processes to ensure consistency, efficiency and quality in delivery.
• Experience driving continuous improvement initiatives by identifying lessons learned and implementing solutions to enhance delivery processes.
• Hands-on experience in leading and implementing complex, multi-stakeholder projects, ensuring alignment across business and technical teams.
• Experience delivering regular executive summaries and project updates to provide transparency and maintain stakeholder confidence.
• High levels of adaptability and resilience, you're able to overcome obstacles and keep projects moving forward.
• Excellent communication and negotiation skills, with the ability to engage and influence senior-level management and external partners.
• Advanced certifications such as PRINCE2 Practitioner or Professional Scrum Master, alongside Agile expertise and experience.
• Experience managing diverse stakeholder groups, balancing customer, partner and internal priorities.
• Strong proficiency with the Google Workspace suite (Sheets, Docs and Slides).

• Plan and execute projects in accordance with the client's specifications, contract terms, schedules, management methodology and quality procedures.
• Provide accurate stock forecasts and early visibility into potential risks and delays to the programme from third parties, suppliers and subcontractors.
• Support the PMO in achieving compliance with client requirements and meeting the project's operational and business objectives.
• Develop and manage plans and deliverable schedules for multiple concurrent projects.
• Maintain project risk registers and recommend/implement mitigating actions.
• Manage a schedule to monitor progress and make adjustments based on key dates and KPIs.
• Ensure correct commercial agreements are established, review quotations against customer purchase orders for consistency and work closely with finance and operations teams to confirm customer credit approval and support timely invoicing.
• Conduct review meetings with stakeholders and task owners to track outputs and actions, utilising the project action register.
• Proactively collect and analyse customer feedback (CSAT/NPS) to maintain positive client…