Manager of LIT Services

Description

* Open to all of Dallas/Fort Worth Metroplex*

The Manager of LIT Services is a key leadership role responsible for overseeing and directing the day-to-day aspects of the LIT infrastructure services within the organization. This position requires a seasoned professional with a deep understanding of lighting technologies, extensive experience in telecommunications, and a proven track record in managing and expanding service offerings. This role will help achieve strategic objectives, emphasizing efficiency, client satisfaction, growth, compliance, financial performance, innovation, and reputation management.

• Acts as the primary team member responsible for the Field Technicians
• Oversee the planning and execution of field service projects, ensuring adherence to timelines and quality standards.
• Work with fellow technicians at the job site. This is an active working position, as well as a supervising one.
• Ensures that the team members are following policies/procedures.
• Participates in the hiring process and recommends disciplinary action of team members.
• Mentors and provides for the personal growth of individual team members by sharing knowledge, industry standards, technological news, and demonstrating technical concepts.
• Performing on the job training to new members when needed
• Collaborate with other departments, including network engineering and customer support, to ensure seamless service delivery.
• Proficiency in troubleshooting network issues, identifying root causes, and implementing effective solutions to minimize downtime and service interruptions.
• Oversee vendor relationships and optimize partnerships for efficient procurement and operational excellence.
• Ability to maintain operational documentation of procedures, and incidents, as well as generate reports on department performance, utilization, and trends.
• Proficiency in managing purchase orders (POs), including creation, modification, and tracking of POs to ensure accuracy, timeliness, and compliance with company policies and procedures.
• Demonstrated proficiency in utilizing task allocation tools to assign, track, and prioritize tasks between ISP technicians, facilitating efficient workload coordination and timely task completion

• Minimum 5+ years of management experience, with demonstrated ability to lead and develop technical field teams.
• Strong background in telecommunications with working knowledge of lighting technologies and infrastructure services.
• Proven experience in planning, coordinating, and overseeing field service projects to successful completion.
• Hands-on technical expertise with troubleshooting network issues, root cause analysis, and implementing effective solutions.
• Experience managing vendor relationships, procurement processes, and purchase order administration.
• Proficiency with task allocation tools and workforce coordination to optimize technician productivity and project outcomes.
• Strong collaboration skills, with the ability to work across departments (engineering, customer support, operations) to ensure seamless service delivery.
• Excellent communication, documentation, and reporting skills with an emphasis on compliance, accuracy, and performance tracking.
• Demonstrated ability to mentor, train, and support the professional growth of team members.
• Valid driver’s license and ability to travel to job sites as required.