Multi Unit Assistant Studio Manager - North Arlington​/Southlake

TITLE:

MULTI-UNIT ASSITANT MANAGER or ASSISTANT STUDIO MANAGER

REPORTS TO:

Studio Manager JOB FUNCTION:
The Multi-Unit Assistant Studio Manager (MU-ASM) or Assistant Manager (ASM) supports the Studio Manager in leading all front-of-house sales, service, and operational functions of the Orange theory Fitness studio. This role is a key leadership position responsible for driving membership sales, executing operational excellence, developing the sales team, and delivering an exceptional member experience while ensuring adherence to Orange theory Fitness and Maverick systems, policies, and procedures.

The MU-ASM or ASM role is intentionally designed as a development pathway to Studio Manager, providing hands-on exposure to leadership, performance management, sales strategy, and operationalFLSA CLASSIFICATION:
Full-Time, Non-Exempt ESSENTIAL DUTIES & RESPONSIBILITIES Sales & Business Performance Assist in achieving daily, weekly, and monthly membership and revenue goals

Execute all aspects of the Orange theory Fitness sales process including studio previews, onboarding, follow-up, renewals, and retention efforts

Conduct telephone inquiries, lead follow-up calls, customer care outreach, and retention efforts.

Support approved lead generation, referral initiatives, promotions, and marketing efforts

Review, analyze and support Key Performance Indicator (KPI) reporting on a daily, weekly, and monthly basis.

Assist in identifying trends, gaps, and opportunities to improve sales performance and member retention.

Leadership & Team Development Assist the Studio Manager in providing leadership, coaching, and oversight of the sales and operations team Support onboarding, training, and ongoing development of Member Ambassadors using approved training materials and standards

Model professional behavior, dress code, communication standards, and company values

Foster a positive, accountable, and performance-driven team environment

Provide real-time feedback, coaching, and reinforcement to support individual and team success

Support scheduling, accountability, and performance management discussions as needed

Operations & Systems Execution Ensure all front desk systems and procedures are executed consistently, including member check-in, guest registration, telephone inquiries, cash handling, delinquent account procedures, document scanning, and change requests

Maintain accurate and up-to-date records in all Orange theory Fitness systems

Assist in conducting audits and identifying opportunities for operational improvement

Maintain a clean, organized, and professional studio environment, including lobby, front desk, office, and high-use areas

Troubleshoot operational and member related issues promptly and professionally

Member Experience Deliver a welcoming, engaging, and consistent experience for all members and guests

Greet and engage members enthusiastically throughout the in-studio experience

Resolve member questions, concerns and requests with urgency, professionalism and empathy

Support proper client onboarding through intake forms and membership agreements

Work collaboratively with the Fitness Team to ensure alignment and operational excellence

Celebrate member milestones and achievements using approved communication and social media channels

Leadership Development & Growth Gain exposure to broader studio leadership responsibilities including sales strategy execution, team development and accountability, scheduling and coverage planning, performance analysis and action planning

Participate in required Orange theory Fitness training programs and ongoing development

Demonstrate readiness to assume additional responsibility as business needs evolve

Participate in 1–2 Orange theory Fitness workouts per week to support brand alignment and engagement

Additional Responsibilities Maintain a minimum of 30 hours per week

Work a flexible schedule, including evenings and weekends

Travel locally within the DFW Metroplex as required

Perform other duties as assigned by supervisor REQUIRED SKILLS & QUALIFICATIONS Excellent verbal and written communication skills

Strong customer service and relationship-building skills

Proven sales ability with experience meeting or exceeding goals

Demonstrated leadership potential with sound judgment and decision-making skills

Ability to multitask and remain organized in a fast-paced environment

Strong problem-solving and critical-thinking skills

Functional computer proficiency including Microsoft Office and web-based systems

Ability to work effectively in a…