ISO Coordinator

POSITION

PURPOSE:

Coordinates and provides interpretation and guidance on ISO standards and guidelines. Offers organizational training on ISO audit expectations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Write, revise, and maintain work instructions and procedures related to the ISO standards.

Retain certification as internal auditor for ISO 9001 current standard, ISO 17025, ISO 17034, FSSC 22000 and other standards as deemed necessary.

Maintain audit schedule for both internal and external audit programs as required by the standards.

Support customer and supplier audits.

Ensure adequate staff are trained to support the audits and to provide internal audit coverage.

Provide ownership of audit schedule timely completion.

Log CARs resulting from the audits into the electronic QMS, provide oversight on completion and adequate root cause and corrective action implementation.

Act as point person for ISO audits and liaison with the Registrar from scheduling to audit completion.

Develop training plans for all labs and positions that support ISO standards. Oversee proficiency testing requirements as required by standards.

Work directly with HR and training staff to ensure critical trainings are identified for lab personnel & other teams.

Work directly with the third-party provider on proficiency testing schedules and result submission.

Review of data obtained for compliance with specifications and report anomalies, including measurement uncertainty budgets for specified testing.

Provide oversight on laboratory equipment purchases to ensure compliance with written procedures and update uncertainty values as needed.

Perform a regular review of standards to remain abreast of changes to the standards.

Ensure all customer facing and marketing documents follow standard guidelines.

Provide review of documentation to ensure compliance with current standard.

Organize Management reviews, corrective action reviews, and other discussion groups to strategize and report on performance status and compliance to requirements and standards.

Prepare documentation and host management reviews per the requirement of the standard.

Collect data on complaints, trends, audit results and format for review at board meetings and quarterly business reviews.

Work with Technical Services to track, trend, and develop actions plans around complaints that are governed by a standard such as food grade or ISO 17034 buffers and conductivities.

Provide guidance to Operations to implement effective correction actions to minimize customer issues.

Track OOS events for SKUs within the scope of an ISO standard.

Work with the lab or other appropriate departments to develop root cause and corrective actions for trending issues.

Assist with technical support as needed.

Answer customer technical questions via phone, email, etc., in a timely, accurate and professional manner with the goal of maintaining or enhancing customer satisfaction with RICCA Chemical Company Technical Service and products.

Assist Sales/Marketing in developing new products, adding products to the scope of the standard, and performing literature searches and process capability analysis as needed.

Sustainability Initiatives Any other tasks deemed necessary.

Commitment to the organizations values;
High Standards, Bias for Action, Teamwork, Customer Obsession, Trust, Accountability, Innovation and Growth & Learning.

REQUIRED SKILLS:

Good communication, critical thinking and problem-solving.

Time management, analytical thinking and organizational skills.

Scientific and numerical skills.

Function as a team player to ensure the health, safety, and well-being of self, co- workers, visitors, neighbors, and property. This includes compliance with all RICCA CHEMICAL COMPANY safety policies and procedures, and a working knowledge of government regulations, particularly hazardous material regulations.

Must demonstrate Customer Obsession for both internal and external customers.

Requires a bias for action and initiative to make decisions and react to situations to better serve both internal and external customers.

Display an innovative spirit by bringing ideas for continuous improvement.

Will raise the bar and exhibit high…