Pro Specialist

Overview

Join to apply for the Pro Specialist role at Floor & Decor
.

The role is focused on building relationships with PRO customers (professional clients in the hard surface flooring contractor space) and helping grow their business. The position reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities.

This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customers). This position focuses on building relationships with PRO customers and earning their trust while helping grow their business.

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in the store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use the selling process.
• Understand the PRO business to educate PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasionally travel with the Pro Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
• Perform additional functions, duties and tasks of a similar nature as necessary to achieve business objectives.

• This position is hourly and may exceed eight hours in a day.
• May require travel up to 20%.
• Exposure to a warehouse environment and moving vehicles; noise level typically moderate to noisy.
• Medium work: ability to exert 20-50 pounds occasionally and 10-25 pounds frequently; ability to stand, walk, reach, climb, balance, stoop, kneel, crouch or crawl as needed.

Note:

Floor & Decor is an equal employment opportunity employer and provides reasonable accommodations as required by law.

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Employment type:

Full-time
• Seniority level:
Entry level
• Job function:
Other
• Industry: Retail