Floral Manager

Duties and Responsibilities Customer Service & Engagement

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
• Assists customers by making product suggestions and taking special orders in person or by phone.
• Responds to incoming calls professionally; resolves customer complaints and escalates to the Store Director as needed.
• Engages in suggestive selling using telephone interactions, in-store intercom announcements, and one-on-one customer conversations.

• Possesses detailed knowledge of all department duties and assists with preparation, display, and execution of floral product.
• Creates floral designs and arrangements according to Company standards.
• Upgrades plants, prepares bows, inflates balloons, and assembles bouquets.
• Orders balloons, helium tanks, plants, flowers, accessories, and supplies; ensures freshness, quality, and proper product mix.
• Responds to seasonal needs, special-occasion merchandising requirements, sales trends, and customer requests.
• Maintains floral case cleanliness, visual appeal, sanitation, and inventory levels.
• Ensures appropriate temperatures are maintained for all phases of floral preparation, display, and storage.
• Follows and maintains departmental standards for floral upgrades, balloon upgrades, and candy arrangements.

• Schedules, supervises, trains, and assigns responsibilities to department employees.
• Ensures appropriate staffing levels to support service expectations.
• Monitors employee productivity and evaluates overall performance.
• Trains employees in store policies, floral production, sales practices, and record-keeping procedures.
• Identifies employees with potential for advancement and supports their growth and development.
• Understands and enforces opening and closing procedures for the department.
• Maintains working knowledge of Company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Ensures proper code-dating procedures are followed for all floral products.

• Plans daily operations and monitors production processes to ensure alignment with company procedures and profitability objectives.
• Prepares sales and inventory reports; participates in physical inventory every four weeks.
• Controls inventory levels to ensure sufficient product quantity, quality, and freshness.
• Stocks, rotates, and maintains product; keeps coolers, floral prep areas, and work spaces organized.
• Controls shrink and manages departmental costs.
• Processes administrative paperwork and maintains accurate department records.
• Implements emergency procedures in the event of equipment or software malfunctions.

• Performs receiving duties including breaking down loads, verifying orders, inspecting quality, reporting shortages, stocking, and rotating product.
• Properly conditions and handles indoor/outdoor plants, shrubs, flowers, and all cut floral products.
• Follows temperature, storage, processing, and packaging guidelines to maintain floral integrity.
• Operates equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire tools, hot glue guns, spray paint, heat-sealing machines, and helium tanks.

• Complies with all workplace safety rules and regulations.
• Ensures proper pricing, signage, and code-date compliance.
• Maintains safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas.