Utility Clerk

Job Function To provide satisfactory service and assistance to customers at the check stand; provide carry out service of customers’ purchases to their vehicles; perform other tasks as assigned in an efficient manner within company policy; and ensure that the shift contributes to the financial best interests of the store.

Duties and Responsibilities The essential duties and responsibilities of this position include, but are not limited to, the following:

A. General Observe all store rules and company policies;

Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations;

Observe shift operating hours at all times as scheduled or assigned by store manager;

Adhere to all local, state and federal health and civil code regulations;

Bag customer’s purchases in accordance with established store procedures;

Sort and return return-to-stock items (go-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items;

Perform price check functions;

Retrieve items for customers from inaccessible areas or that they are unable to handle;

Obtain items from shelves to replace exchanges or items that a customer desires to purchase but either didn’t remember until they had already proceeded through checkout or, at the time of checkout, had been discovered to be defective or damaged;

Assist customers with purchases including carry-out service and loading into their vehicles;

Gather shopping carts and take them to designated areas and pickup points;

Move empty bottles and containers from the front end to back room;

Assist in prompt clean-up of spills and breakages of glass or plastic containers to eliminate potential hazards and prevent accidents according to company policy;

Sweep floors during store hours and assist in other maintenance duties as assigned;

Keep the front end of the store clean and in good order;

Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods;

Comply fully with all safety policies and procedures;

Assist in training associates when assigned;

Control excessive use of utilities and water and observe sound conservation practices;

Perform other duties and assignments as directed;

Greet all customers and provide them with prompt and courteous service or assistance.

B. Bookkeeping Record all shift hours worked on time card according to company policy and verify by signature the accuracy of all time worked;

Verify all customer IDs presented and observe store policies pertaining to the rental of shampoo and floor cleaning appliances;

Accurately record in-store use of merchandise in accordance with company policies.

C. Merchandising Assist in keeping front end displays clean and orderly; eliminate debris such as discarded receipts or wrapping material from front end counters and displays.

D. Maintenance Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis;

Assist in keeping all checkout, sales and storage areas clean, clear and in good order;

Sweep floors during store hours and respond promptly to emergencies or potential safety hazards such as spills and broken glass or plastic containers that contain liquid products;

Use and maintain equipment in good working order;

Immediately advise store manager of any maintenance or equipment problems.

E. Security Observe security standards by staying alert and being aware of customer actions and behavior; report to manager or security any abnormal behavior;

Ensure that personal conduct, behavior, and performance aids in protecting company assets at all times.

F. Personnel Notify department manager of personnel situations or policy violations having an adverse effect on store operating performance or of situations requiring disciplinary action or that may potentially require such action.

Requirements and Conditions (Essential Functions)
To perform this job successfully, an individual must be able to perform all of the duties described in the preceding in an efficient and competent manner. The requirements and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required. Some requirements may be modified to accommodate individuals with disabilities:

Education and/or Experience High school education preferred or concurrent enrollment in an educational institution.

Certificates, Licenses, Registrations(None required)
Mathematical Skills Be able to perform arithmetical calculations at the eighth-grade level in order to assist in sales transactions such as container deposits and appliance rental and to calculate and extend column totals on in-store supply usage forms.

Language Skills Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to…