Sales Lead, Retail, Retail Sales

Position Objective

The Sales Lead is responsible for supporting Management in promoting a customer and product‑focused sales culture, where the values and guiding principles guide all store operations, ensuring a great customer experience and maximised profitability.

• Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behaviour standards.
• Performs and oversees basic operational activities such as opening and closing duties and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers; utilises weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals and meeting personal sales goals.
• Trains and coaches the selling team to ensure fluency in all aspects of product knowledge in‑store and online.
• Trains, coaches and assists with locate fulfilment and selling.

• Motivates and inspires the store team, promoting a shared vision while modelling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Models sales expectations by utilising various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures the team maintains consistent client communication through utilisation of customer book, rewards programme participation, and customer capture sign‑up.

• Supports, implements, and provides follow‑up for all training programmes, seminars, etc.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed and provides feedback to Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognising and rewarding employees for outstanding performance.
• Ensures that the Store Team adheres to all employment practices and policies.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organisational skills and ability to multi‑task in a fast‑paced environment.
• Able to communicate with customers.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives; ability to work a flexible work schedule, including nights, weekends, and holidays is required.

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

1245 – Arlington Highlands

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.