Assistant Shopping Manager

• Locations 1701 W RANDOL MILL RD, ARLINGTON, TX, 76012, US
• Banner Tom Thumb
• Union Status Non-Union

The Assistant DUG Manager supports the DUG Manager in leading the online shopping and curbside pickup operation. This role ensures accurate, timely order fulfillment, delivers an exceptional digital customer experience, and maintains operational efficiency while supporting and developing the DUG team.

• Assist in overseeing daily DUG operations, including order picking, staging, and handoff to customers
• Ensure all online orders are fulfilled accurately, on time, and to quality standards
• Monitor order queues and adjust team priorities to meet service level expectations
• Maintain proper organization of staging areas and ensure seamless order flow
• Support execution of peak-hour strategies to manage high order volume

• Supervise, train, and coach DUG clerks and shoppers
• Provide direction during shifts to maintain productivity, accuracy, and speed
• Assist with scheduling and labor allocation based on order demand
• Foster a performance-driven and customer-focused team environment

• Ensure a fast, friendly, and accurate curbside pickup experience
• Address customer issues, substitutions, and special requests professionally
• Partner with in-store departments to resolve out-of-stocks and improve fulfillment success
• Maintain strong communication with customers through order updates when needed

• Ensure proper use of handheld devices and DUG systems for order fulfillment
• Monitor order accuracy metrics and address errors or process gaps
• Follow all company procedures related to substitutions, cancellations, and order handling

• Ensure adherence to all safety, food handling, and sanitation standards
• Maintain cleanliness and organization in all DUG work areas
• Follow company policies and operational guidelines at all times

• Support efforts to reduce substitutions and out-of-stocks through effective communication with department teams
• Help track department KPIs such as order accuracy, wait time, and fulfillment speed
  
  Assist in meeting sales, service, and productivity goals

• Previous experience in retail, grocery, or e-commerce fulfillment preferred
• Leadership or supervisory experience preferred
• Strong organizational, multitasking, and problem-solving skills
• Excellent communication and customer service abilities
• Comfortable using mobile technology and order management systems
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays

• Ability to stand and walk for extended periods
• Frequent lifting of up to 50 lbs
• Repetitive tasks including picking, packing, and loading orders
• Ability to work in various environments, including refrigerated areas and outdoors during curbside pickup

Starting rates will be no less than the local minimum wage and may vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).

Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an ongoing basis.

* For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued for 7-9 days annually.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.