Service Team Member

Location:

831 East Park Row, Arlington, TX, 76010, United States.
Pay: $11.00 / Hour.
Job Category:
Retail, Sales Associate.
Employee Type: PT-TX.
Required Degree:
High school.

Contact:
Phone ;
Email

Our stores are focused on relationships, not just transactions. As a Service Team Member, you will deliver a neighborhood‑friendly shopping experience and drive sales results through excellent service, cashier duties, and floor merchandising.

• Greet customers with a friendly smile and make eye contact, handling multiple customers simultaneously.
• Answer questions about merchandise and help customers make informed buying decisions.
• Lead customers to appropriate merchandise, provide options, and share features and benefits.
• Resolve customer concerns or complaints, escalating to management when necessary.
• Treat all associates and customers with respect.
• Assume responsibility for the cash in the register and balance the register at the beginning and end of each shift.
• Adhere to company cash‑handling policies and procedures.
• Maintain a clean register area, free of returns, and stocked with operating supplies.
• Perform sales support functions related to POS procedures.
• Handle returns courteously and professionally with assistance from management.
• Contribute to the achievement of store sales goals.
• Offer WSS Loyalty membership to all customers.
• Unload and process shipments in a timely manner.
• Maintain stock levels, execute price changes, and conduct merchandise floor moves as needed.
• Execute and maintain visual product presentation standards.
• Maintain a safe, clean working environment and comply with all safety, rules, and regulations.
• Adhere to all loss‑prevention policies and procedures.

• Constant movement, talking, reaching, grabbing, standing for at least two consecutive hours; may involve stooping, kneeling, crouching, and climbing ladders.
• Lift up to 50 lbs. from ground level to above shoulders repeatedly.
• Stand or walk at least eight hours each day.
• Climb a step stool or ladder.
• Communicate effectively in person and on the phone.

• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents such as safety rules and procedure manuals.
• Ability to effectively communicate with customers, peers, and management in person and over the telephone.
• Basic math functions (addition, subtraction, multiplication, division).
• Ability to make change in U.S. currency.
• Ability to multi‑task, remain attentive to customers, and adapt to business needs.
• Teamwork and initiative independent of direct supervision.
• Enthusiastic, friendly, energetic with a genuine desire to provide exceptional service.
• Availability to work a variety of hours, including nights, weekends, and holidays.

• Must be 18 years or older with a High School diploma or GED equivalent.
• Previous retail, hospitality, or customer service experience is a plus.
• Bilingual in Spanish is a plus.
• Self‑motivated and able to work flexible hours, including weekends, holidays, and occasional overnight shifts.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.