Retail Store Team Leader Arlington, VA

Job Description

Join the LEGO® Brand Retail team as a full-time Team Leader and be a role model as you provide a brand experience for our customers. This full-time Team Leader will provide training to enhance the team’s ability to exceed our high standards of customer service, product knowledge and sales.

• Maximize profitable sales by the regular review of sales and margin information
• Assist to ensure that appropriate and effective space management techniques are utilized
• Ensure that the store graphics system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable sales
• Ensure that all fixtures are always replenished
• Evaluate and communicate on competitor visual merchandising techniques, identifying opportunities to develop our business further
• Train Sales Associates on visual merchandising techniques according to LEGO® Brand Retail guidelines
• Motivate and develop a high-performance team by sharing the LEGO® Brand, Vision and Values
• Assists the ASM and SM in maintaining holiday, attendance, and team scheduling
• Effectively supervise Sales Associates during the shift, dealing with potential issues appropriately and in line with LEGO policies and procedures, with the ASM and SM’s support
• Complete orders for store and office supplies in line with guidelines and operating budgets
• Ensures money handling procedures are followed by all Sales Associates
• Ensures a well‑organised stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved
• Assists the ASM and SM in achieving a high standard of merchandise presentation following store guidelines

• Leadership and/or management experience in a retail store environment
• Delivery of Employee training
• Cash handling and inventory/sales auditing
• Point of sale automated systems
• Merchandise maintenance and visual merchandising
• Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs.
• Must have full availability to work 40 hours per week

• Enhanced paid leave options
• Life and disability insurance coverage
• Access to the Headspace App and wellbeing initiatives
• Colleague discount from day 1
• Bonus scheme when goals are achieved and eligibility allows

The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

We conduct drug screening as part of our drug‑free workplace policy and in support of our commitment to the health and safety of our employees.