National Account Manager - CSD

Position Title

National Account Manager - CSD

VP, Convenience Store Sales

The National Account Manager – CSD reports to the VP, Convenience Store Sales and plays a pivotal role within the Convenience Store Division. This role focuses on managing and growing a portfolio of regional and national convenience store chain accounts, acting as both a hunter and farmer to drive new business development while retaining and expanding existing relationships. The National Account Manager – CSD manages the full sales cycle, develops strategic account plans, and achieves sales targets by identifying, pursuing, and closing new business opportunities while ensuring exceptional customer satisfaction and long‑term partnership growth.

None.

• Develop and execute a comprehensive business development and account management strategy for regional and national store chain accounts within the Convenience Store Division (CSD)
• Identify and cultivate key targets to maintain a steady pipeline of new business opportunities within the convenience store channel
• Drive new business growth through targeted prospecting, leveraging existing customer relationships and professional networks to identify opportunities
• Execute sales strategy for CSD accounts to achieve plans and enhance overall penetration within the assigned account base
• Deliver or surpass annual business targets, encompassing top‑line revenue, bottom‑line profitability, share growth, cost management, forecasting accuracy, customer receivables, and trade spend efficiency (ROI)
• Expand existing accounts by implementing strategic growth plans and securing new location openings
• Manage the full sales cycle—from prospecting through proposal, negotiation, and closing—while regularly updating leadership on progress against growth plans
• Coordinate internally to deliver best‑in‑class National Account request for proposal (RFP) submissions
• Oversee customer rollouts, installations, and marketing or merchandising initiatives in collaboration with cross‑functional departments
• Conduct regular customer visits to build relationships with decision‑makers, present new products, and identify shared growth opportunities
• Utilize comprehensive market knowledge (e.g., industry trends, consumer insights, customer and competitive activity) to pinpoint key business issues and growth opportunities within the convenience store channel
• Monitor and analyze account performance metrics, including revenue, gross profit, cost, churn, and activity levels; ensure CRM data integrity and accurate reporting
• Provide customer feedback and competitive insights to inform company strategy and improve service delivery
• Engage with other NAMs to exchange best practices across the sales organization
• All other duties as assigned

• Minimum of a High School Diploma or equivalent (for example, a GED)
• 5+ years of relevant experience in a similar field, preferably within the convenience store or food & beverage industry
• Demonstrated success in managing large national or regional accounts to drive sales growth, preferably in the food/beverage sector
• Solid experience in opportunity qualification, pre‑visit planning, sales presentations, account development, and time and territory management
• Excellent communication skills, both written and verbal
• Ability to think strategically with a focus on day‑to‑day execution as well as long‑range future planning
• Proficient in fact‑based selling, utilizing data, analytics, and joint business planning
• Proven negotiation skills with a track record of crafting collaborative business plans for mutually beneficial outcomes
• Customer‑centric approach with established relationships at all levels of convenience store or national account organizations
• Must be proficient in MS Office and have basic IT skills
• A proven leader and capability‑builder who is also detail‑oriented and hands‑on
• Results‑oriented with drive, energy, and a strong bias for action
• Willingness and ability to travel across multiple markets as business needs require, often requiring overnight stays to attend meetings, trade shows, training, and other work‑related…