National Account Manager - CSD

National Account Manager - CSD

The National Account Manager – CSD reports to the VP, Convenience Store Sales and plays a pivotal role within the Convenience Store Division. This role focuses on managing and growing a portfolio of regional and national convenience store chain accounts, acting as both a hunter and farmer to drive new business development while retaining and expanding existing relationships. The National Account Manager – CSD manages the full sales cycle, develops strategic account plans, and achieves sales targets by identifying, pursuing, and closing new business opportunities while ensuring exceptional customer satisfaction and long-term partnership growth.

Key Responsibilities:

• Develop and execute a comprehensive business development and account management strategy for regional and national store chain accounts within the Convenience Store Division (CSD)
• Identify and cultivate key targets to maintain a steady pipeline of new business opportunities within the convenience store channel
• Drive new business growth through targeted prospecting, leveraging existing customer relationships and professional networks to identify opportunities
• Execute sales strategy for CSD accounts to achieve plans and enhance overall penetration within the assigned account base
• Deliver or surpass annual business targets, encompassing top-line revenue, bottom-line profitability, share growth, cost management, forecasting accuracy, customer receivables, and trade spend efficiency (ROI)
• Expand existing accounts by implementing strategic growth plans and securing new location openings
• Manage the full sales cycle—from prospecting through proposal, negotiation, and closing—while regularly updating leadership on progress against growth plans
• Coordinate internally to deliver best-in-class National Account request for proposal (RFP) submissions
• Oversee customer rollouts, installations, and marketing or merchandising initiatives in collaboration with cross-functional departments
• Conduct regular customer visits to build relationships with decision-makers, present new products, and identify shared growth opportunities
• Utilize comprehensive market knowledge (e.g., industry trends, consumer insights, customer and competitive activity) to pinpoint key business issues and growth opportunities within the convenience store channel
• Monitor and analyze account performance metrics, including revenue, gross profit, cost, churn, and activity levels; ensure CRM data integrity and accurate reporting
• Provide customer feedback and competitive insights to inform company strategy and improve service delivery
• Engage with other NAMs to exchange best practices across the sales organization
• All other duties as assigned

Minimum Qualifications:

• Minimum of a High School Diploma or equivalent (for example, a GED)
• 5+ years of relevant experience in a similar field, preferably within the convenience store or food & beverage industry
• Demonstrated success in managing large national or regional accounts to drive sales growth, preferably in the food/beverage sector
• Solid experience in opportunity qualification, pre-visit planning, sales presentations, account development, and time and territory management
• Excellent communication skills, both written and verbal
• Ability to think strategically with a focus on day-to-day execution as well as long-range future planning
• Proficient in fact-based selling, utilizing data, analytics, and joint business planning
• Proven negotiation skills with a track record of crafting collaborative business plans for mutually beneficial outcomes
• Customer-centric approach with established relationships at all levels of convenience store or national account organizations
• Must be proficient in MS Office and have basic IT skills
• A proven leader and capability-builder who is also detail-oriented and hands-on
• Results-oriented with drive, energy, and a strong bias for action
• Willingness and ability to travel across multiple markets as business needs require, often requiring overnight stays to attend meetings, trade shows, training, and other work-related events
• Must have and maintain a valid driver's license and personal automobile insurance as required…