Police Dispatcher - Dallas

Police Dispatcher

Work Location:

Texas Health Dallas, 8200 Walnut Hill Lane Dallas, TX 75231

Work Hours:

Full-Time:
Rotating Shifts

• Paid training.
• Friendly family-orientated environment.

• High School Diploma or Equivalent Required.

• 6 Months Security or Police Dispatcher Preferred.
• Basic Telecommunications Certification 12 Months Required.

• TLETS - Texas Law Enforcement Telecommunication Systems Certification 12 Months Required.

• Must pass extensive background investigation.
• Must pass pre-employment psychological exam.
• Must pass pre-employment physical and drug screen.
• Must accurately type 40 words per minute.
• Must be able to demonstrate multi-tasking abilities.
• Must be able to demonstrate working knowledge of personal computers.
• Must be able to demonstrate ability to think clearly and act effectively in emergency situations.
• Must be able to effectively use telephone headset and telephone receiver.
• Must have an ability to maintain professional and courteous communications.
• Must have effective written and oral communication skills.
• Must be able to make sound judgements based on training received.
• Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations.
• Must interact with public and fellow employees in a tactful and diplomatic manner.
• Must be able to work flexible and rotating shifts to include nights and weekends and holidays.
• Must be able to perform other duties as directed by supervisor.

• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and security services, information, and after-hours calls for departments.
• Question callers to determine their locations, and the nature of their problems to determine type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Search files, databases or reference materials to obtain needed information.
• Enter information into databases or software programs.
• Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
• Monitor and operate security video system to observe and detect potential issues.
• Maintain access to, and security of, highly sensitive materials.
• Relay information and messages to and from emergency sites, and to all other individuals or groups requiring notification.
• Monitor equipment operation to ensure proper functioning.
• Adjust office equipment to ensure proper operation.
• Report maintenance or equipment problems to appropriate personnel.

• Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs, tuition reimbursement, a student loan repayment program and more.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.