Installation Drive

We are looking for a highly skilled and customer‑focused Copier and Printer Installer & Service Technician with extensive experience in the installation, customer training, and repair of high‑end multifunction printers (MFPs), copiers, and printers. Willing and able to travel for at least 3 weeks per month in different markets. Detail‑oriented with a professional appearance and a passion for technology, problem‑solving, and delivering exceptional customer support.

• Installation & Setup:
  Deliver, install, and configure copiers, printers, and MFPs at customer locations, ensuring optimal performance and connectivity.
• Customer Training:
  Educate clients on proper equipment use, basic troubleshooting, and maintenance best practices.
• Documentation:
  Maintain accurate records, installation files, and customer interaction notes.
• Collaboration:
  
  Work closely with Team lead, sales, support, and logistics teams to ensure seamless installation.
• Continuous Learning:
  Stay current with evolving technologies, firmware updates, and manufacturer certifications.

The job is NOT directly responsible for managing other employees (e.g. hiring/termination and pay decisions, performance management). Job title example(s) of employees directly supervised: n/a.

• Proven experience installing and servicing copiers, printers, and MFPs (e.g., Canon, HP, Konica).
• Strong understanding of networking, print drivers.
• Excellent troubleshooting and mechanical skills.
• Valid driver’s license and clean driving record.
• Strong communication and customer service skills.
• Ability to lift and move heavy equipment (up to 75 lbs.).
• Certifications from major OEMs (preferred but not required).

• High School Diploma.
• College Degree (Preferred but not required).
• VPro and DOT are required.

• Regular business hours; some additional hours may be required.
• Travel requirements:
  Domestic – Up to 80%.

• Lifting – Up to 1 hour(s) a day.
• Walking – Up to 8 hour(s) a day.
• Pushing/ Pulling – Up to 8 hour(s) a day.
• Standing – Up to 8 hour(s) a day.
• Climbing – Up to 0.5 hour(s) a day.
• Reaching – Up to 8 hour(s) a day.
• Data Entry/Typing – Up to 1 hour(s) a day.

Employees should not attempt to lift, pull or push a load exceeding 50 lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations made to enable individuals with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging is an Equal Opportunity Employer.