Installation Drive

Job Summary

We are looking for a highly skilled and customer-focused Copier and Printer Installer & Service Technician with extensive experience in the installation, customer training, and repair of high-end multifunction printers (MFPs), copiers, and printers. Willing and able to travel for at least 3 weeks per month in different markets. Detail-oriented with a professional appearance and a passion for technology, problem-solving, and delivering exceptional customer support.

• Installation & Setup:
  Deliver, install, and configure copiers, printers, and MFPs at customer locations, ensuring optimal performance and connectivity.
• Customer Training:
  Educate clients on proper equipment use, basic troubleshooting, and maintenance best practices.
• Documentation:
  Maintain accurate records, installation files, and customer interaction notes.
• Collaboration:
  
  Work closely with Team lead, sales, support, and logistics teams to ensure seamless installation.
• Continuous Learning:
  Stay current with evolving technologies, firmware updates, and manufacturer certifications.

The job is NOT directly responsible for managing other employees (e.g. hiring/termination and pay decisions, performance management). Job title example(s) of employees directly supervised: n/a

• Proven experience installing and servicing copiers, printers, and MFPs (e.g., Canon, HP, Konica).
• Strong understanding of networking and print drivers.
• Excellent troubleshooting and mechanical skills.
• Valid driver’s license and clean driving record.
• Strong communication and customer service skills.
• Ability to lift and move heavy equipment (up to 75 lbs.).
• Certifications from major OEMs (preferred but not required).

• Education:
  
  High School Diploma.
• College Degree (Preferred but not required).
• VPro and DOT are required.

• Regular business hours. Some additional hours may be required.
• Travel requirements:
  Domestic:
  Up to 80%.

• Walking:
  Up to 8 hour(s) a day.
• Sitting:
  Up to 1 hour(s) a day.
• Lifting:
  Up to 4 hour(s) a day, 0 pounds.
• Pushing/Pulling:
  Up to 8 hour(s) a day.
• Climbing:
  Up to .5 hour(s) a day.
• Bending/Squatting/Stooping:
  Up to 2 hour(s) a day.
• Reaching:
  Up to 8 hour(s) a day.
• Stairs:
  Up to 0 hour(s) a day.
• Ladder:
  Up to 0 hour(s) a day.
• Balancing:
  Up to 0 hour(s) a day.
• Step stool:
  Up to 0 hour(s) a day.
• Twisting:
  Up to 0 hour(s) a day.
• Excessive heat exposure:
  Up to 0 hour(s) a day.
• Crawling:
  Up to 0 hour(s) a day.
• Excessive cold exposure:
  Up to 0 hour(s) a day.
• Hands in water:
  Up to 0 hour(s) a day.
• Dust exposure:
  Up to 0 hour(s) a day.
• Loud noise exposure:
  Up to 0 hour(s) a day.
• Data Entry/Typing:
  Up to 1 hour(s) a day.
• Humidity exposure:
  Up to 0 hour(s) a day.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. Reasonable accommodations are made to enable individuals with disabilities to perform essential functions.

DEX Imaging as an Equal Opportunity Employer.