Access Control Technician II

Posting Details

Position Title:

Access Control Technician II

Department: IT for Campus Operations

Location:

Arlington, Texas

Salary:
Up to $62,000 per year, commensurate with experience.

Pay Basis:
Bi-weekly

Work Schedule:

Monday–Friday; 8:00 a.m. – 5:00 p.m.

Additional Duties:
Evening and weekend work, on‑call responsibilities.

Job Summary:

The Access Control Technician II is responsible for the advanced installation, programming, configuration, commissioning, repair, troubleshooting, and routine or emergency maintenance of building access control, electronic security devices, door/lock hardware, IP‑based camera platforms, IP‑based alarm platforms, panic alarm systems and related security technology. They serve as an experienced technician in diagnostics, system licensing, network coordination, outage response, documentation, and customer communication, working independently with minimal direction.

• Installs, programs, tests, commissions, repairs, and maintains field devices related to the campus ‑card access‑control system, including IP‑based access‑control platforms, wireless systems, standalone systems, Mercury Security intelligent controllers, downstream interface modules, electronic door locks, card readers, request‑to‑exit devices, door position switches, control panels, power supplies, relays, and other hardware.
• Programs and configures Mercury Security access control panels, including controller setup, reader configuration, input/output mapping, door logic, lock schedules, alarm points, event reporting, firmware coordination, and panel‑to‑head‑end communication.
• Performs advanced troubleshooting of access control systems, including panel communication failures, reader bus issues, OSDP/Wiegand connectivity, supervised inputs, relay outputs, power supply faults, battery backup issues, lock power failures, network drops, IP addressing, VLAN coordination, and device‑to‑server connectivity.
• Installs, supports, troubleshoots, and maintains IP‑based camera platforms, including IP cameras, camera connectivity, device replacement, field diagnostics, camera aiming/focusing, video management system connectivity, camera licensing, and coordination of camera views with operational and security needs.
• Installs, supports, programs, troubleshoots, and maintains IP‑based alarm platforms and panic alarm systems, including DMP alarm panels, alarm points, keypads, input modules, panic buttons, monitoring paths, communication failures, notification signals, and related field devices.
• Assists with system administration and licensing functions, including device enrollment, panel licensing, camera licensing, alarm point naming, camera naming conventions, reader/door configuration support, location data, and system documentation.
• Applies working knowledge of university network configurations and coordinates with technology partners regarding IP addressing, switch ports, VLAN assignments, PoE requirements, network drops, firewall/routing coordination, device connectivity, and other network dependencies affecting security technology.
• Performs system commissioning and acceptance testing, including point‑to‑point testing, door function testing, reader validation, lock/unlock verification, alarm event testing, camera verification, panic alarm testing, fail‑secure/fail‑safe confirmation, and documentation of deficiencies.
• Reviews drawings, riser diagrams, door hardware schedules, security device schedules, submittals, shop drawings, as‑built documents, and project specifications to confirm system design, field conditions, pathway requirements, device locations, and integration points.
• Coordinates and communicates with customers, contractors, vendors, third‑party integrators, university IT, police/security technology staff, facilities personnel, project managers, and team members on the status of projects, repairs, outages, and service requests.
• Works independently with minimal direction to diagnose, prioritize, and resolve routine and moderately complex service requests, repairs, outages, and installation issues; escalates highly complex or sensitive matters as appropriate.
• Responds to campus…