PeopleSoft CRM Developer; On-site

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at

• Clearance:
  Must be a US Citizen with an active Secret Security Clearance
• Work Environment: on-site, Cristal City, Arlington, VA

• Design, develop, configure, and enhance People Soft CRM capabilities supporting ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking.

• Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes using Application Designer, People Code, Application Engine, Component Interfaces, Integration Broker, and SQL.

• Build and support integrations between People Soft CRM and external systems using REST/SOAP APIs, Integration Broker, web services, JSON/XML messaging, file-based interfaces, and other enterprise integration patterns.

• Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency; support Fluid or other modern People Soft UX patterns where applicable.

• Support People Soft CRM and People Tools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation of upgraded functionality.

• Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement durable fixes.

• Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications to support reliable service operations.

• Develop reusable utilities, scripts, and automation to improve deployment, testing, interface monitoring, data validation, troubleshooting, and operational support.

• Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data to confirm functionality and data integrity.

• Migrate and promote CRM objects and configuration across development, test, and production using established configuration, change-control, and release-management practices.

• Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams to diagnose cross-platform issues.

• Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles for CRM enhancements and integrations.

• Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions.

• Other duties as assigned.

• Must be a U.S. Citizen with an active Secret security clearance

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered.

• 3+ years of hands-on People Soft development experience, including experience developing or supporting People Soft CRM, case management, help desk, service-management, or comparable CRM functionality.

• Strong People Tools development skills including Application Designer, People Code, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL; experience developing or consuming REST/SOAP APIs is required.

• Experience designing and modifying People Soft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment.

• Experience supporting People Soft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment of customized application components.

• Strong debugging skills…