SR Manager Operations

Universal Logistics is a leading provider of customized transportation and logistics solutions. This position is based in Arlington, TX supporting GM in their inbound and outbound transportation network, overseeing end‑to‑end logistics execution including dispatch coordination, driver management, material flow optimization, and continuous improvement initiatives.

• Lead operational performance by overseeing daily transportation and logistics operations, ensuring alignment with customer KPIs, service expectations, and company objectives.
• Manage and develop teams by supervising, coaching, and developing front‑line supervisors, dispatchers, and drivers to build a high‑performing, accountable workforce.
• Drive customer satisfaction by serving as a key point of contact for the customer, proactively communicating performance updates, addressing escalations, and building strong relationships.
• Optimize material flow and network efficiency by monitoring inbound and outbound freight activity, identifying bottlenecks, and implementing process improvements to enhance on‑time delivery and throughput.
• Ensure safety and compliance by maintaining a strong safety culture, enforcing company policies and DOT/OSHA regulations, and leading investigations and corrective action plans when needed.
• Strategic resource planning by overseeing labor, equipment, and scheduling strategies to maximize productivity, control costs, and meet fluctuating demand.
• Problem resolution and escalation management by leading resolution of complex operational challenges such as delays, breakdowns, and capacity issues, ensuring timely and effective corrective actions.
• Analyze performance and drive continuous improvement by tracking and evaluating KPIs, generating reports, and implementing data‑driven initiatives to improve service, reduce cost, and increase efficiency.
• Cross‑functional collaboration by partnering with warehouse, transportation, and customer teams to align priorities and improve end‑to‑end supply chain execution.

• 3–7+ years of experience in logistics, transportation, manufacturing, or distribution with increasing leadership responsibility.
• Prior leadership experience managing teams in a high‑volume, fast‑paced environment.
• Bachelor’s degree preferred (not required).
• Strong leadership, coaching, and team‑building skills.
• Excellent communication and stakeholder management abilities.
• Proven analytical and problem‑solving skills with a data‑driven mindset.
• Ability to balance day‑to‑day execution with strategic planning and continuous improvement.
• Proficiency with TMS systems, Microsoft Excel/Google Sheets, and performance dashboards.
• Strong understanding of safety, compliance, and operational best practices.