SR Manager Operations

Job Opportunity at Universal Logistics

Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply-chain services that drive efficiency, accuracy, and value for our customers.

Our operation is based in Arlington, TX and supports GM, playing a critical role in their inbound and outbound transportation network. This operation oversees end-to-end logistics execution, including dispatch coordination, driver management, material flow optimization, and continuous improvement initiatives to meet customer performance expectations.

• Lead operational performance:
  Oversee daily transportation and logistics operations, ensuring alignment with customer KPIs, service expectations, and company objectives.
• Manage and develop teams:
  Supervise, coach, and develop front-line supervisors, dispatchers, and drivers to build a high-performing, accountable workforce.
• Drive customer satisfaction:
  Serve as a key point of contact for the customer, proactively communicating performance updates, addressing escalations, and building strong relationships.
• Optimize material flow and network efficiency:
  Monitor inbound and outbound freight activity, identify bottlenecks, and implement process improvements to enhance on-time delivery and throughput.
• Ensure safety and compliance:
  Maintain a strong safety culture by enforcing company policies and DOT/OSHA regulations; lead investigations and corrective action plans when needed.
• Strategic resource planning:
  Oversee labor, equipment, and scheduling strategies to maximize productivity, control costs, and meet fluctuating demand.
• Problem resolution and escalation management:
  Lead resolution of complex operational challenges (delays, breakdowns, capacity issues), ensuring timely and effective corrective actions.
• Analyze performance and drive continuous improvement:
  Track and evaluate KPIs, generate reports, and implement data-driven initiatives to improve service, reduce cost, and increase efficiency.
• Cross-functional collaboration:
  
  Partner with warehouse, transportation, and customer teams to align priorities and improve end-to-end supply chain execution.

• 3–7+ years of experience in logistics, transportation, manufacturing, or distribution, with increasing leadership responsibility.
• Prior leadership experience managing teams in a high-volume, fast-paced environment.
• Bachelor's degree preferred (not required).
• Strong leadership, coaching, and team-building skills.
• Excellent communication and stakeholder management abilities.
• Proven analytical and problem-solving skills with a data-driven mindset.
• Ability to balance day-to-day execution with strategic planning and continuous improvement.
• Proficiency with TMS systems, Microsoft Excel/Google Sheets, and performance dashboards.
• Strong understanding of safety, compliance, and operational best practices.