Office Operations Associate - Entry Level

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member‑centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

We are seeking a self‑motivated and highly organized professional to THMA as our new Office Operations Associate! The successful candidate will serve as the first point of contact for visitors and clients, providing exceptional customer service and ensuring smooth day‑to‑day office operations. This role will oversee office setup and supplies, coordinate and support office events, and maintain a welcoming and tidy environment across all shared spaces.

The ideal candidate thrives in a fast‑paced setting and enjoys creating a positive and efficient workplace experience for others.

In addition to office operations, this role offers the opportunity to gain exposure to the broader People & Culture function—including employee engagement, onboarding, well‑being initiatives, and culture programming—making it an excellent entry point for someone interested in growing their career in HR or workplace experience.

This position is based in our Arlington, VA office and requires in‑person presence 4–5 days per week.

• Serve as the first point of contact for THMA guests, seated in our main reception area.
• Greet visitors warmly and ensure they are directed to the appropriate meeting space.
• Manage incoming and outgoing mail and packages.
• Oversee daily office operations, including maintaining tidy kitchen spaces, running dishwashers, ensuring coffee machines are stocked and functioning, and ordering office supplies and snacks.
• Coordinate general office upkeep by communicating with building management and relaying important facilities updates to team members.
• Maintain cleanliness and organization across all common areas, including kitchens, conference spaces, and reception.
• Track and report on office capacity, supporting space planning and office utilization initiatives as needed.
• Partner with the People & Culture team to support talent acquisition efforts, including greeting candidates,
• Assist in planning and executing employee engagement initiatives and events—both virtual and in‑person—contributing to THMA’s culture of connection and celebration.
• Coordinate logistics for team gatherings and firm‑wide events, including room setup, catering orders, and event support.
• Function as the Member Center (our main large conference room) owner– keeping track of events going on in that space and ensuring it is set up to accommodate
• Provide administrative and project support to the broader People & Culture team, gaining exposure to programs such as onboarding, well‑being, culture, and engagement.
• Perform other duties and special projects as assigned.

• Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant experience.
• Previous experience in customer service
• Demonstrated ability to manage multiple priorities, stay organized, and maintain strong attention to detail in a fast‑paced environment.
• Proactive and resourceful, with a willingness to jump into a variety of tasks and projects.
• Positive and professional demeanor with excellent interpersonal and communication skills when engaging with internal and external stakeholders.
• As a member of the People & Culture team (THMA’s Human Resources function), exercises discretion, confidentiality, and sound judgment at all times.

• Collaborative and team‑oriented, with a strong commitment to supporting others and contributing to shared goals.
• Highl…