Client Service Associate

Reports To:

The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing inbound/outbound mail; distributing and delivering mail; shipping and receiving product and supplies to support the onsite business service center; replenishing, organizing, and ordering office supplies (pens, paper, toner); ensuring copy/print machines are functional and stocked; serving as a backup to the front of the office (reception/concierge);

and providing light maintenance and cleaning. Overall, the position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

• Provides 5‑star customer service to all employees in all forms of communication.
• Receives inbound mail/packages, sorts incoming mail, and inputs it into a chain‑of‑custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as a point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi‑function devices (ensuring functionality and replenishing toner/paper).
• Submits work orders for certain requests.
• Services and replenishes the barista, pantry, conference, kitchen, or meetings areas.
• Performs meeting room and conference room set‑ups.
• May perform building occupant moves within assigned facilities.
• Performs light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors the level of office supplies on the floor and replenishes and orders accordingly.
• Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backup and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to clients.
• Provides reception or concierge (front of office) coverage as needed.

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills and MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and the ability to comprehend instructions.
• Possesses the ability to work independently and is capable of completing projects.
• Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phones, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or…