Development Operations Coordinator

Spirit of America is a privately funded 501(c)(3) nonprofit headquartered in Arlington, Virginia. Our mission is to engage citizens in preserving the promise of a free and better life. We do this by working alongside U.S. troops and diplomats and providing private assistance to defend freedom, and strengthen America’s national security, and save and improve lives.

Spirit of America leverages an unprecedented partnership with the U.S. military based on a groundbreaking agreement with the Department of Defense. Our agreement with the Department of Defense allows the military to collaborate with us, identify needs, receive and distribute our assistance, and provide us with logistical support. No other nonprofit has such an agreement. Thus, every dollar invested in Spirit of America builds on and leverages investments made by the U.S. government and military.

That leverage — combined with our entrepreneurial, venture capital capability — provides philanthropic investments in Spirit of America with asymmetric impact and return on investment.

Our work saves and improves lives, prevents conflict, and strengthens America’s security. In the world’s toughest places, people experience the best of who Americans are and what we stand for.

About the Role:

The Development Operations Coordinator plays a critical role in supporting Spirit of America’s fundraising efforts by ensuring strong operational discipline, data integrity, and administrative excellence across the Development team. This position supports core development operations, maintains accurate donor records, assists with gift processing and reporting, and enables the team to operate efficiently, compliantly, and at scale.

The ideal candidate is highly organized, detail-oriented, service-minded, and comfortable working in a fast-paced, mission-driven environment where accuracy, follow-through, and discretion are essential.

Reports To: Managing Director of Development

Direct Reports: None

Key Responsibilities

The Development Operations Coordinator will:

Development Operations & Administration

• Provide day-to-day operational and administrative support to the Development team
• Coordinate internal workflows related to fundraising activities, donor engagement, and reporting
• Support scheduling, meeting preparation, materials assembly, and follow-up for development initiatives
• Serve as a point of coordination between Development and Finance, Programs, and Operations teams as needed

Donor Data & CRM Management

• Maintain accurate and up-to-date donor records in the CRM (e.g., Salesforce or equivalent)
• Enter, update, and reconcile donor data, contact information, and engagement records
• Support data hygiene, reporting accuracy, and adherence to internal data standards
• Assist with donor segmentation, lists, and reports for campaigns, outreach, and stewardship

Gift Processing & Acknowledgements

• Support timely and accurate processing of donations, pledges, and matching gifts in coordination with the Finance team
• Prepare and track donor acknowledgements, receipts, and thank-you communications
• Monitor gift documentation to ensure compliance with IRS and organizational requirements
• Assist with year-end giving processes and donor reporting
• Prepare routine development reports, dashboards, and summaries for internal stakeholders
• Support tracking of fundraising progress against goals
• Assist with donor stewardship activities, events, and special initiatives as needed
• Help ensure development processes are documented, efficient, and consistently applied

Compliance & Continuous Improvement

• Support adherence to internal controls, donor restrictions, and record-retention requirements
• Identify opportunities to improve systems, workflows, and coordination within the Development team
• Contribute to a culture of accountability, responsiveness, and mission-first service

Key

Qualifications:

Required:

• Bachelor’s degree or equivalent combination of education and relevant professional experience
• Strong attention to detail and commitment to data accuracy
• Experience working with CRM systems or databases
• Strong organizational, time-management, and communication skills
• Ability to handle confidential information with…