Operations Manager

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Full Time Pathforward, Arlington, VA, US

2 days ago Requisition

Salary Range: $85,000.00 To $95,000.00 Annually

Position Summary
The Operations Manager is responsible for overseeing and optimizing the day-to-day administrative and operational functions of Path Forward. This role ensures that office operations and systems run efficiently and effectively in support of staff and service delivery. Serving as the internal liaison for IT, administration, and key vendors, the Operations Manager brings a proactive, solutions-oriented approach to managing logistics, resources, and operational processes.

This position holds ownership of the organization’s office and operational infrastructure, including management of the office supply budget, information technology, coordination of Path Forward vehicle insurance and related documentation, and oversight of administrative workflows for select executives such as mail handling, deposits, and board material preparation. While this role does not supervise staff, it requires a high level of independence, project manager, accountability, and sound judgment in managing resources and making operational decisions.

• Lead and manage day-to-day office operations to ensure a functional, organized, and professional work environment
• Identify opportunities to streamline processes and improve operational efficiency across the organization
• Develop and maintain systems for tracking supplies, equipment, and operational needs
• Serve as the primary point of contact for facilities-related needs, coordinating with property management and vendors
• Manage the office and operational supply budget, including forecasting, tracking expenditures, and ensuring cost-effective purchasing decisions for office supply needs.
• Work directly with leaders and staff members to ensure office supplies are properly stocked at all locations.
• Establish and maintain relationships with vendors (office supplies, facilities, etc.), negotiating pricing where appropriate
• Monitor and approve routine operational purchases within established budget parameters

• Serve as the internal liaison to outsourced IT providers, ensuring timely resolution of issues and clear communication
• Coordinate IT onboarding and offboarding processes, including equipment setup, access, and retrieval
• Maintain inventory and tracking of IT equipment and assets
• Partner with outsourced IT and staff to ensure proper systems and software are available for staff use
• Troubleshoot IT issues appropriately either independently or partnering with IT
• Maintain and administer company cellphones for applicable employees

• Partner with Human Resources to maintain parking pass records
• Assist with onboarding and offboarding by working with outside vendors to activate and terminate parking passes
• Coordinate parking logistics with building management and ensure compliance with facility policies
• Address and resolve parking facility-related issues in a timely manner

• Manage insurance policies and documentation for Path Forward’s vehicle fleet
• Coordinate renewals, updates, and claims with Director of Finance and COO as needed.
• Maintain accurate records of vehicle registrations, usage, and compliance requirements

• Oversee mail distribution processes, including regular pickup and internal distribution
• Prepare and deposit checks in accordance with organizational procedures and internal controls
• Maintain organized and compliant records for operational and administrative functions

• Support COO and CEO as needed with executive-level tasks and projects
• Support preparation and coordination of board and committee materials
• Assist with logistics for board meetings, including scheduling, document distribution, and setup, and event management
• Handles the planning and logistics for internal events: monthly pizza parties, staff holiday celebrations, staff…