Admission and Enrollment Specialist II Job Arlington area,Virginia USA,Administrative/Clerical

Admission and Enrollment Specialist II - Arlington, VA

Background

Kent, Campa and Kate Incorporated (KCK) is a federal contracting company that provides professional services to Government Agencies. We are currently seeking candidates for a full-time Admission and Enrollment Specialist II position in Arlington, VA supporting the National Foreign Affairs Training Center (NFATC), formerly the Foreign Service Institute (FSI).

Position Summary

The Admission and Enrollment Specialist II position supports the The Office of the Registrar REG Office:

Establishes and enforces the enrollment and admissions policies and procedures covering State and customer agencies, and directs and coordinates activities to authorize and process all enrollments of personnel and eligible family members of the Department of State and other agencies and groups to NFATC training;

Serves as the clearinghouse for all enrollments into external training (including conferences, seminars and workshops) for State Department personnel;

Operates and maintains a computer-based enrollment and training registration system that serves as the Department’s corporate database for training;

Serves as the principal distance learning coordinator for the Department of State;

Provides and/or facilitates services to support students who are in NFATC training;

Develops the annual Schedule of Courses and processes annual reports of training;

Issues official transcripts, as requested, to students (current and former), colleges, universities and others related to training completed at NFATC;

Provides department student travel services; and

Administers payroll and long-term student time and attendance services.

Required Qualifications

Bachelor’s Degree and a minimum of 5 years professional office experience - OR - 3 years as an Admission and Enrollment Specialist I/Program Assistant II.
Active Secret Security Clearance.
Proficient use of office equipment, laptop, MS Office, and Google products.
Experience with workflow systems such as Service Now, Peoplesoft, Salesforce, etc.

Preferred Qualifications

Salesforce experience to include:
- Workflow Automation for Service
- Approval Process Workflow
- Public Sector Solutions
- System navigation
- Customer service ticketing, routing, and resolution
Work experience in an educational or training institute.

Duties and Responsibilities (including but not limited to) Communication and Customer Service

Manage electronic, virtual, telephone, and in-person communication to students, training officers, and human resource officers to achieve timely contact and enrollment.
Communicate course and/or records status to students and staff to ensure understanding.
Advise students on educational opportunities, program eligibility requirements, academic policy, admission process, enrollment process, class attendance, transcript options, and crediting policies.
Ensure students are aware of deadlines, application procedures, and tuition requirements.
Analyze customer inquiries and direct customers to appropriate institutional resources, e.g. directions to general campus locations, IT assistance, human resources, cafeteria, parking, childcare applications, lost and found, other general services, disability resources and reasonable accommodations, badging assistance, and other campus services.
Obtain and retain information needed to provide accurate responses to customers.
Assess complex student concerns, resolve discrepancies independently, and elevate difficult cases to team lead for assistance.
Establish and maintain positive and effective communication channels with NFATC components, fostering interactions pertaining to student inquiries, complex course offerings with prerequisites, and course offering closeout.

Processing, Policy, and Procedure

Accurately enter and maintain information in the Student Information System which is the official training record of the Department that populates numerous Department databases.
Identify and resolve situations where the Student Information System does not have complete records.
Interpret, articulate, and implement guidance; review documentation for the purpose of making admissions, enrollment, and tuition decisions according to policies and procedures.
Using the Student Information System, technically review applications, including verifying eligibility, managing student admission, completion of required fields, enrollment into the necessary courses required for a student’s assignment, track completions, generate transcripts, produce regular reports, and monitor metrics.
Proactively conduct comprehensive reviews of pending actions related to the components, ensuring seamless course closeout procedures.
Determine decision for tuition reimbursement for cancellations, in completions, and no-shows within established guidelines. Elevate unclear or difficult situations to a Team Lead when necessary.
Exercise discretion in handling confidential and personnel-sensitive information, adhering to the Department of State’s protocols for Personal…