Skilled Nursing Concierge

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

The Skilled Nursing Concierge serves as the first point of contact for visitors, residents and families, creating a welcoming, professional first impression while supporting the Skilled Nursing Center’s daily administrative and medical records operations. This role ensures accurate documentation and regulatory compliance while delivering exceptional customer service aligned with Sunrise’s mission.

• Greet visitors, residents and families and manage front desk operations
• Serve as telephone receptionist and route messages accurately and promptly
• Perform clerical duties to support Skilled Nursing operations
• Maintain complete and accurate medical records in compliance with federal, state and Sunrise standards
• Assemble, file and manage resident charts, admissions and discharge documentation
• Transcribe physician orders and support nursing documentation as requested
• Monitor record accuracy and report deficiencies
• Support risk management, infection control and safety practices
• Assist residents, families and team members with inquiries and information

• High school diploma/GED required
• Customer service experience; skilled nursing or long-term care preferred
• Experience with medical records systems preferred
• Strong organizational, communication and record-keeping skills
• Proficiency in Microsoft Office and ability to learn Sunrise systems
• Ability to manage multiple priorities with professionalism and discretion

Concierge | Front Desk | Customer Service | Medical Records | Skilled Nursing | Healthcare Administration

15.00 - 18.80

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.