Correspondence Manager

Correspondence Manager

Location:

US-VA-Arlington

Nakupuna Consulting is seeking a Correspondence Manager to support a client of the Office of the Secretary of War (OSW). The ideal candidate is an expert communicator able to work with and directly support senior executives in the Department of War (DoW).

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities at any time due to reasonable accommodation or other reasons. The ideal candidate will:

• Primary responsibility is to process incoming correspondence, including email and facsimile, to route communication to the appropriate individual in the office for response and action.
• Author, review, and edit drafts of notes, internal memoranda, and official correspondence. Track and maintain visibility on taskers and open actions based on inputs and guidance from senior staff in the office.
• Manage daily Front Office activities and maintain a professional work environment by following Senior Executive Service (SES) protocols.
• Plan and schedule meetings, receive visitors, and interact with the public through a customer‑service, detail‑focused, adaptive, and proactive approach in a fast‑paced and publicly visible DoD organization.
• Independently and proactively transmit information, obtain and assemble data, prepare and review presentations, communicate inside and outside of the directorate, and deconflict calendar and event scheduling.
• Integrate support activities to ensure OSW leadership is prepared for meetings and engagements on a routine basis and in a timely manner. Process incoming requests and communications requirements to appropriately triage, address, and record internal and external correspondence.
• Answer and maintain telephonic communications, including taking messages and referring calls to the appropriate individual or office within the OSW organization. Interface with the public and guests visiting the organization. Greet and escort high‑level officials.
• Ensure Front Office is presentable for senior defense officials. Remedy facility concerns and maintain adequate staff of office supplies.
• Support the office's security administration through facilitating security clearances and visit requests for OSD personnel and visitors.
• Maintain electronic copies, and paper copies as directed by the Government, of all office documents such as letters, memoranda, reports, and briefings.
• Assist government personnel with official travel and logistical arrangements to accomplish mission requirements using the Defense Travel System (DTS) in compliance with the Joint Travel Regulations (JTR).

• Extensive knowledge of CATMS and DoW correspondence procedures, including prior experience in routing and staffing packages within the DoW.
• 10+ years of experience supporting Government or Military executives is strongly desired.
• Ability to work effectively in a fast‑paced environment with changing priorities.
• Demonstrated ability to work in a fast‑paced, dynamic environment with tight deadlines and competing requirements. Strong organizational, planning, and time management skills.
• Proficient skills in Microsoft Office products (Word, Excel, Outlook, and PowerPoint), Adobe, and use of office equipment is required.
• Demonstrated ability to write clear, concise, and articulate correspondence with a focus on quality control and attention to detail.
• Strong interpersonal and customer service skills that foster teamwork and create positive relationships with staff and principals.
• Working knowledge of coordination requirements for the successful preparation and approval of reports, briefings, memoranda, and presentations.
• Ability to prioritize, multi‑task, plan, problem solve, and adapt in a fast‑paced and strategic environment under minimal supervision.
• Familiarity with DoD 5110.4‑M, "Manual for Written Material" is strongly desired.

• A Bachelor's Degree in a related area.
• 10 years of program management experience responsible for support planning, developing, and executing major programs within the DoW, preferably within OSW.

Active TS/SCI clearance. Must be a U.S. citizen.

Work is performed on‑site at the Pentagon in Arlington, VA.

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to sit for prolonged periods at a desk and working on a computer.

The Nakupuna Companies use a market‑based compensation strategy to ensure that employees are compensated within applicable market ranges commensurate with factors including but not limited to the individual's education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $105,000 to $120,000 (annualized USD).